Graduate Student Services Coordinator Office of One Stop Student Services UTK

The Office of One Stop Student Services at the University of Tennessee Knoxville (UTK) invites applications and nominations for our Graduate Student Services Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education fostering a diverse and inclusive academic environment and improving the recruitment and graduation of our University of Tennessee Knoxville has been ranked by Forbes as one of Americas best large employers as recognized on the 2025 list.

The minimum starting salary for this position is$48000. Final compensation will be determined based on the candidates qualifications and experience.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position serves as One Stops primary authority for graduate student service operations acting with delegated decision-making authority for policy implementation operational changes and service delivery affecting graduate student populations. The role exercises independent judgment in interpreting policy resolving complex student cases determining operational priorities and implementing changes that impact institutional compliance student experience and cross-unit coordination. This position plays a critical leadership role in evaluating proposed changes advocating for One Stop operations and student experience and resolving concerns. Additionally the coordinator is responsible for managing high-impact elevated graduate student cases operating the One Stop leadership phone queue and providing expert guidance to counselors. The scope discretion and institutional impact of this role require advanced knowledge and sustained decision-making authority.

Required Education and Experience:

Bachelors degree

2 or more years of experience in customer service related field

Required Knowledge Skills and Abilities:

Strong communication skills both written and oral

Demonstrated ability to provide excellent customer service and problem-solving in a fast-paced student-focused environment

Ability to work effectively across diverse student and employee populations

Experience analyzing data and making independent decisions

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Education and Experience:

Masters degree

1 or more years of experience in a Higher Education One Stop Office

Preferred Knowledge Skills and Abilities:

Experience in higher education student services preferably with graduate student populations

Familiarity with the University of Tennessee policies and procedures

Experience with student information systems (e.g. Banner) and CRM platforms (e.g. Salesforce)

Project management experience and ability to balance multiple priorities

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

Generouspaid leave accruing up to 24 days of vacation and 12 days of sick leave annually plus 14 paid holidays and administrative closing days

Flexible work arrangements offering a hybrid schedule to most team members

Educationbenefitsfor employees and their dependents at UT System campuses

Retirementand deferred compensation plans including 401(k) 403(b) etc.

Comprehensive medical dental and visioninsuranceplans

Employeediscountsto attractions services and goods

The Division

TheEnrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions International Recruitment Transfer Center One Stop Student Services Financial Aid and Scholarships the Center for Financial Wellness University Registrar Pre-college Research Excellence Programs EM Research & Analytics EM Communications and EM Operations. The Division of Enrollment Management is committed to ourVision Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee Knoxvilleis the state of Tennessees flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers serving our state and nation is key to our mission. UT enrolls over 35000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellors Cabinet and theirPrinciples for Engagement the University of Tennessee Knoxville builds and supports an inclusive community that provides opportunities to lead serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community:Nestled in the foothills of the Great Smoky Mountains Knoxville has a metropolitan statistical area population of more than 850000 people. We enjoy a dynamic culture that includes numerous theaters and museums a vibrant and diverse music scene including a symphony orchestra and an opera company world-class restaurants numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River the Knoxville area boasts wonderful year-round water activities including boating fishing and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville Nashville Atlanta and the Great Smoky Mountains and a days drive to Memphis Chicago and Washington D.C.

For full consideration applicants should submit a cover letter detailing relevant experience along with a resume and the name e-mail address and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.