Operations Manager – Top of the Rock & The Rink at Rockefeller Center

Rockefeller Center is more than a landmarkits a vibrant cultural destination at the heart of New York City. Home to world-renowned attractions like Top of the Rock The Rink Radio City Music Hall and an ever-evolving mix of dining retail and public programming Rockefeller Center offers unforgettable experiences to millions of visitors every year. The Destination and Experiences team is dedicated to curating those momentsactivating the campus through seasonal events hospitality operations guest services and experiential retail.

The Rockefeller Center Destination and Experiences group is a specialized division within Tishman Speyer the global real estate firm behind the Centers dynamic revitalization. While Tishman Speyer provides the broader platform and support this team focuses exclusively on creating engaging customer-centric experiences that define what it means to visit Rockefeller Center today.

Summary of the Position:

Tishman Speyer is seeking a polished guest-focused Operations Manager to lead front-of-house operations at Top of the Rock & The Rink at Rockefeller Center. This position is ideal for a candidate with supervisory or assistant manager experience in high-end five-star or premium chain restaurant or hospitality environments where service excellence pace and precision are essential.

The Operations Manager will oversee the daily execution of guest-facing operations including staff management customer service delivery food and beverage operations VIP Experiences photo experiences and venue logistics. This hands-on role requires someone who can seamlessly shift between leading a high-energy floor managing service and guest flow and ensuring that every touchpoint reflects the prestige and magic of Rockefeller Center. The Operations Manager will also directly engage in team training and execution of key duties including (but not limited to) hospitality service retail and ticket sales ticket scanning guest photo experiences skate sharpening locker organization and coordination of ice resurfacing.

With a strong foundation in high-volume quality-driven hospitality settings the successful candidate will bring a commitment to premium service operational excellence and leadership that motivates teams to deliver above-and-beyond experiences. This full-time year-round role also includes responsibilities in off-season planning coordination of special events and buyouts and collaboration with other Rockefeller Center guest-facing venues.

Key Responsibilities:

• Venue & Guest Experience Management: Oversee the daily operations of Top of the Rock and The Rink at Rockefeller Center ensuring the venue delivers a high-touch guest-centric experience in line with Rockefeller Centers world-class standards. Maintain a clean welcoming and efficient front-of-house environment while ensuring operational readiness for all scheduled activities and events.

• Hospitality Team Leadership: Lead a guest-focused culture by managing and mentoring a team of seasonal associates supervisors and hospitality staff. Foster a strong service mindset ensuring every team member is trained to deliver warm knowledgeable and proactive guest interactions.

• Accounts Payable & Financial Administration for TOR and Rink Operating Businesses: Manages vendor payments purchase orders and expense allocations within D365 ensuring all transactions are accurate and processed in a timely manner. Works closely with the Finance Department to support accruals monitor invoice activity and reconcile purchase orders. Coordinates vendor onboarding and maintains organized up-to-date records of contracts and billing schedules. Tracks departmental budgets and monthly expenditures ensuring expenses are properly coded and aligned with financial guidelines.

• Food & Beverage Oversight: Manage all food and beverage operations at The Après Skate Chalets The Rink and related guest areas. Ensure quality control compliance with health and safety standards inventory management vendor coordination and delivery of a high-caliber culinary experience in both service and presentation.

• Seasonal Activations & Event Support: Spearhead the seamless execution of the Après Skate Chalet operation. Coordinate on the oversight of signature Rockefeller Center experiencesincluding Christmas Tree photo third party/film & photo/engagement ice rink buyouts and other holiday activations. Work cross-functionally with internal departments and vendors to ensure smooth event logistics setup staffing and guest flow while upholding the Rockefeller Center brand experience.

• Customer Service & Conflict Resolution: Act as a visible leader onsite assisting with crowd flow de-escalating guest concerns and modeling best-in-class service. Ensure all service recovery efforts are swift empathetic and aligned with Rockefeller Centers hospitality values.

• Retail & Merchandise Operations: Collaborate with the Merchandise Operations team to ensure retail areas are guest-ready and aligned with broader operational goals. support includes helping to maintain visual standards integrating promotions and ensuring smooth daily operations.

• Revenue Management & Financial Performance: Monitor sales performance across food & beverage ticketing and guest experiences. Analyze trends and data to inform staffing pricing and service decisions. Support budgeting forecasting and expense management in collaboration with senior leadership.

• Staffing & Scheduling: Lead seasonal hiring and training efforts to ensure high-performing team coverage during peak periods. Create and manage staffing schedules ensuring operational needs are met while controlling labor costs.

• Health Safety & Cleanliness Standards: Ensure all guest-facing environments meet the highest standards for cleanliness safety and accessibility. Partner with facilities and sanitation teams to uphold Rockefeller Centers brand image and guest expectations.

• Marketing & Promotions Support: Work closely with the marketing team to bring seasonal campaigns and promotions to life within the venue. Support implementation of brand partnerships and in-venue storytelling that enhances the guest journey.

• Operational Reporting & Continuous Improvement: Collect and analyze feedback and performance metrics to identify areas for growth and innovation. Share key insights and recommendations with senior leadership to evolve and improve overall operations.

Skills & Qualifications:

• Minimum of 5 years of experience in hospitality venue or restaurant management ideally at the Assistant Manager or Manager level with a focus on guest-facing high-volume operations.

• Proven experience overseeing food and beverage services including vendor management quality control inventory oversight and compliance with health and safety standards in a restaurant catering or venue setting.

• Strong leadership and team development skills including experience hiring training scheduling and managing seasonal or hourly front-of-house staff.

• Exceptional understanding of guest service principles with a demonstrated ability to create memorable high-touch experiences in a public or event-driven setting.

• Knowledge of POS systems inventory management and general venue operating procedures.

• Excellent organizational and multitasking skills; able to manage real-time operational decisions in a fast-paced environment while maintaining a calm professional demeanor.

• Experience working with special events activations or private rentals including set-up breakdown and team coordination.

• Strong interpersonal and communication skills with the ability to work collaboratively across departments and with external vendors.

• Familiarity with financial reporting forecasting and budgeting within a restaurant attraction or venue environment.

• Prior experience supporting or managing ice rink operations is a plus; familiarity with ice resurfacing equipment (e.g. Zamboni edger snow blower) is preferred but not required.

• Proficiency in standard office applications (Excel Outlook Word PowerPoint Teams); experience with scheduling software or hospitality management platforms is a plus.

• Must be available to work a flexible schedule including weekends holidays early mornings and late nights.

• Physical ability to stand walk lift (up to 15 lbs) and work outdoors in varied weather conditions throughout the shift.

Critical Competencies for Success:

• Hospitality-First Mindset: A natural passion for delivering outstanding guest experiences with the ability to anticipate needs resolve challenges with professionalism and elevate every customer interactioneven in high-pressure or weather-impacted situations.

• Ownership Mentality: Takes full accountability for the success of daily operations proactively identifying areas for improvement and driving innovation in service delivery team performance and operational efficiency.

• Adaptability & Problem Solving: Comfortable navigating a variety of fast-paced operational scenariosfrom staffing or service flow adjustments to managing special events and seasonal fluctuationswhile maintaining poise and focus.

• People Leadership: Skilled at leading motivating and developing seasonal or hourly teams in a hospitality environment. Brings a hands-on leadership style that builds morale drives accountability and fosters a guest-focused culture.

• Operational Agility: Able to balance strategic decision-making with real-time operational needs including food & beverage oversight event execution and maintaining high standards across guest-facing spaces.

The base compensation range for this role is $75000 to $85000. This role is also eligible for a discretionary annual bonus as well as access to our comprehensive medical dental and vision insurance life and disability insurance 401(k) plan (with matching contributions) wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including but not limited to relevant experience skill sets and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyers New York team as weve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees with opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race color age sex sexual orientation gender identity gender expression marital status military or veteran status national origin disability religion or any other characteristics protected by law.

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Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race color religion sex national origin sexual orientation gender identity or expression disability protected veteran status or military status or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities women persons with disabilities and protected veterans.

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