Front Office Agent

What are we looking for

Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

The receptionist supports the daily operations of the Front Office delivering high-quality service to guests and ensuring a positive experience from arrival to departure.

What will I be doing

• Manage front desk operations including check-in and check-out procedures
• Respond promptly and efficiently to guest inquiries and requests
• Maintain effective communication with the Front Office Manager and Supervisors regarding guest feedback and operational matters
• Deliver a high level of customer service at all times
• Apply knowledge of room categories rates packages and hotel promotions
• Contribute to maximizing occupancy through upselling techniques
• Handle payments in accordance with hotel policies including cash credit cards and foreign currency
• Answer calls through the switchboard system
• Ensure the proper handling and delivery of guest messages correspondence and packages
• Comply with health safety and fire regulations
• Operate front office systems and equipment in line with established procedures
• Participate in training sessions for professional development
• Adhere to brand standards and company policies
• Collaborate with other departments to support overall hotel operations