User Experience Associate

Hi were HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us youre at the center of a vast network of risk insurance employee benefits retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy so youre ready for tomorrow.

The Opportunity!

Reporting directly to the VP Operational Enablement and collaborating closely with cross-functional Operations and Senior Regional Leadership teams the User Experience Associate is a high-impact role responsible for elevating the end-to-end user experience across the organization. You will drive onboarding excellence optimize IT infrastructure support support IT change communications and provide project support during M&A integration activities.

This is an in-office position that also requires the ability to travel to regional office locations as needed to deliver hands-on project support help with change adoption and ensure seamless technology integration during M&A transitions and corporate initiatives. A valid drivers license and willingness to travel within the region are required.

A day in the life -

UX IT Support / Escalations:

• Champion a best-in-class onboarding experience by coordinating equipment provisioning system access and personalized technology orientation for every new hire.

• Own the end-to-end IT onboarding and offboarding ticket process on behalf of regional management teams.

• Serve as the escalation point for IT support requests driving timely resolution and ensuring regional users receive responsive high-quality service.

• Act as the primary liaison between regional users and Corporate IT ensuring all technology concerns are triaged communicated and resolved effectively.

IT Infrastructure Support:

• Serve as the regional coordination point for IT infrastructure matters working with local office contacts to identify and report issues to Corporate IT promptly and tracking them through to full resolution.

• Facilitate communication between regional office contacts and Corporate IT teams to ensure infrastructure-related issues are prioritized escalated appropriately and resolved in a timely manner

Corporate IT Project Rollouts:

• Support the regional coordination and implementation of corporate IT projects as directed by Corporate IT ensuring smooth execution and user readiness across office locations

• Monitor regional rollout progress and flag risks or adoption gaps to Corporate IT ensuring timely completion and minimal disruption to end users.

IT Change Communication:

• Develop and distribute clear compelling communications regarding IT system changes policy updates and platform upgrades to ensure organization-wide awareness.

Change Champion Training:

• Actively participate in the Change Champion collective contributing to training initiatives and supporting the broader network of advocates driving IT change adoption across the organization.

What you will bring to our team -

• Minimum 3 years experience in a fast-paced office environment.

• Familiarity with IT service management tools and platforms.

• Solid understanding of IT systems networks and infrastructure best practices.

• Experience managing corporate IT project rollouts and supporting user adoption of new technologies.

• Knowledge in IT change management frameworks.

• Proficient in Microsoft Office Suite: Outlook Excel Word.

• Excellent verbal and written communication skills.

• Strong organizational presentation and customer service abilities.

• Exceptional attention to detail and accuracy.

• Experience with SharePoint is considered an asset.

• Valid drivers license and willingness to travel to office locations within the region for on-site project support.

• Knowledge of the insurance industry is a plus.

Salary Expectations

The expected salary range for this position is $45000 to $55000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.

Why Join HUB

• Do you enjoy making friends We love making friends; join our team of amazing people who all get along and thrive together!

• We work hard and playhard!Get ready for our Staff HolidayParties!!

• Paid day off for your birthday we want tocelebrateyou!

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of companyperks benefits RRSP matching and great compensation

Your future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. By joiningHUByou will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB we value education and continuous learning and we willassistyou along your career development path. We provide HUB Ready training for new employees as well as financial support for licensing industry designations management & leadership development and other related coursesdesignationsor programs.

What makes us differentthanall the rest

Our Vision:To be everywhere risk exists today and tomorrow. Helping protect what matters most.

Our Mission:To protect and support the aspirations of individualsfamiliesand businesses. To empower our employees to learngrowand make a difference in their communities.

Our Core Values:

Entrepreneurship:We encourage innovation andeducatedrisk-taking.

Integrity: We do the right thing every time.

Teamwork:We work together to maximize results.

Accountability:We measure and take responsibility for outcomes.

Service:We serve clientscommunitiesand colleagues.

The employment offer is contingent uponcompletionof asuccessful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more aboutour team at yourequireanyaccommodationsduring the hiring process please reach out totorequest this. Only candidates selected for an interview will be contacted.

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