Account Manager, Non-Commercial Sales

Responsible for creating and maintaining positive long-term relationships with new and existing non-commercial customers. The Non-Commercial Sales Account Manager is responsible for onboarding new non-commercial workforce customers and providing account maintenance primarily to those accounts in the non-commercial segment located throughout Canada. The Non-Commercial Sales Account Manager will liaise with the operations and transportation departments as required to ensure customer satisfaction with products and services.

What We Offer:

• Medical Dental Prescription Drug and EFAP Benefits after 30 days of employment

• FULL flex benefits program

• Company matching RRSP

• Family culture

• Advancement opportunities

• Profit Sharing

• 128 year family owned and operated company history

Duties and Responsibilities

• Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present one face to the customer.

• Communication - Create presentations and present to non-commercial customers and potential customers to facilitate the buying process and promote the Organizations products and services. Collaborating with other departments to meet all customer needs participating in general sales meetings promotions and food shows.

• Continuous Learning - Keep up to date with product offerings market trends and customer needs. Participate in general sales training sessions and vendor/category lead presentations.

• Customer Relationship Management Builds long-term customer relationships while meeting short-term objectives. Actively seek new relationships. Collaborate with customers to solve problems grow territory profitability. Understands the customers business and priorities. Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met.

• Project Planning Create sales budget forecasts and long range business planning. Establish schedules and methods for providing sales growth identify resources needs and review needs with management.

• Administration - Create contracts and help with presentations for RFP and CLM processes. Ensure that all documents (contracts reports) and record keeping are up-to-date and accurate as well as in compliance with governmental and contractual requirements.

• Perform other duties may be assigned from time-to-time by Immediate Supervisor.

Experience & Competencies

• Presentation Skills - Is effective in a variety of formal presentation settings; is effective both inside and outside the organization on both cool data and hot controversial topics; commands attention and can manage group process during the presentation. Develops account business plans to include customer and GFS objectives and implementation strategies and promote the customers and GFS stated values and positions while selling/promoting the GFS brand throughout the customers organization.

• Business Acumen - Knowledgeable in current and possible future policies practices trends and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

• Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.

• Organizing - Can marshal resources (people funding material and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

• Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities

#GFSCA

We thank all applicants for their interest however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.