Payroll Advisor – Level 2

Position Description:

CGIs Payroll Service Center (PSC) offers allinone cloudbased solutions that simplify payroll and human capital management. We take pride in the strong relationships we build with our clients reflected in our exceptionally high satisfaction rates.

Every day our team members help hundreds of clients process payroll for employees across various this role you will contribute to the success of local businesses within a dynamic team of more than 700 professionals serving over 70000 clients. We are looking for a reliable and motivated individual. Are you ready to make a meaningful impact

What we offer:
- Weekday daytime work schedule to support worklife balance
- A work environment recognized as one of the best in Canada (Great Place to Work certified)
- Employee assistance program health and wellness programs comprehensive insurance coverage and financial support for jobrelated studies
- Career development supported by a professional development plan
- Access to the employee share purchase plan and profitsharing program from day one
- Flexible benefits tailored to your needs: flexible insurance plan telemedicine and more

Your future duties and responsibilities:

- Respond to more complex client requests received by phone through an advisor or by email
- Process complex client requests and various validation inquiries
- Validate codes RE/TAP data government notices group insurance rate changes new insurance plans etc.
- Plan and organize your workload to meet expectations and deadlines
- Ensure case resolution and followup in accordance with service levels
- Contribute to knowledge sharing within the team
- Work closely with other internal teams
- Act as a resource person during the client retention process
- Participate in various working groups

Required qualifications to be successful in this role:

- College diploma in administration accounting or a related field or any equivalent combination of education and relevant experience
- Minimum of 3 years of payrollrelated experience
- Strong customer service orientation
- Excellent problemsolving skills
- Proficiency with a payroll application (Nethris Internet Suite or equivalent)
- Proficiency with the Opéra application
- Knowledge of various products solutions and contributions used by clients such as time clocks group insurance CCQ report generators General Ledger interface etc.
- Ability to work under pressure and meet deadlines

Assets:
- Strong knowledge of Microsoft Office (Word Excel PowerPoint) and Internet navigation
- Training in Understanding Payroll Principles and Mastering Payroll Legislation or the Payroll Compliance Practitioner (PCP) certification from the National Payroll Institute

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $45 000$75 000. This role is an existing vacancy.

Skills:

• English
• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.