Housekeeping Supervisor (Harrah's Hotel)

• Supervises Front Desk Transportation Housekeeping Laundry and Food & Beverage services for assigned shift creating a differentiated service experience and ensuring optimum performance of all.
• Ensures that excellent service is provided to guests in a prompt friendly and courteous manner.
• Builds guest relations through visibility to guest solicitating/requesting feedback resolves guest complaints relating appropriately and professionally.
• Ensures the hotel meets Hilton operation brand standards.
• Executes arrangements for Casino and VIP guests such as greeting pre-registration baggage handling and VIP guest service treatment.
• Achieves desired results in all areas of responsibility through staff development and training programs established methods procedures and guidelines to maintain desired standards and high quality service. Then monitors results through inspection evaluation and analysis. Makes changes if necessary to achieve end result.
• Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours.
• Supervisory accountability for all team members for day to day and long term operations to include hiring training and developing employees which includes coaching mentoring and appropriate performance management up to and including separation.
• Responsible for scheduling (planning assigning and directing work) to meet business demands and ensure customer satisfaction.
• Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations and department goals.
• Instructs assigned employees as to the safety policies and procedures and reports all safety hazards are eliminated. Ensures all employees are trained on OSHA regulations.
• Performs all other related and compatible duties as assigned.
• Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.

• Must possess excellent communication skills particularly those skills needed to resolve complaints from dissatisfied and upset guests and to effectively lead motivate and develop a diverse workforce.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers guests and vendors.
• Good oral and written communication skills including tact when dealing with difficult customers must be fluent and literate in English.
• Must be able to manage multiple objectives and tasks simultaneously and continually assess and re-set priorities.
• Ability to prepare comprehend and analyze Budget and P&L Statements.
• Proven critical thinking skills required.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Must be a self starter and motivator and capable of working at times without constant direction.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel Word Power Point Access and Microsoft Outlook.
• Must present a well-groomed professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

WORK ENVIRONMENT:

• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust second hand smoke varying noise and temperature levels lighting vibration crowds and air quality.
• Must be flexible with schedule including nights weekends and holidays as required.
• Must be able to listen and respond to visual and aural cues.
• Ability to stand and walk and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push and pull 50 pounds and the ability to reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces.
• Must have the manual dexterity to be able to type grab grip pull hold tear sort reach and file appropriate paperwork.
• Ability to stand and walk for entire shift and mobility to move easily around entire property.