Sr Director, Event Technology I JW Marriott LA Live

Position Overview

The Senior Director Event Technology (Sr DET I) is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue leaders to enhance the overall business relationship with the venue. The Sr DET I promotes high performance accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position managed venue(s) with $8M - $20M in Revenue and will report to a Regional Director Venues or an RVP Venues.

Key Job Responsibilities

Venue Partner Relationships

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.

Service high profile/visibility events and act as a point of escalation when needed.

Seek to establish and maintain valuable industry relationships (i.e. venue hotel management Production/EXPO).

Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.

Create and participate in business review presentations.

Identify new opportunities for revenue streams and select services and partner with regional leadership.

Financial Management & Reporting

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the companys standard operating procedures.

Support the achievement of Encores financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same.

Train and directs Operations Sales Directors and Managers to complete standard and ad hoc reports.

Complete and analyzes reports and budgets to effectively manage the business.

Enforce the utilization of the company billing system coordination of invoicing activities and that billing is reviewed and approved by clients.

Collaborates with regional leadership during the in Ops Planning Process.

Review location P & L and develops and implements action plans to address deficiencies/grow the business.

Confirms venue partners process all payments to Encore on a timely basis.

Operations Management

Responsible for planning and execution of events according to Production Standards.

Hold the Operations Director and/or select services team accountable to manage daily floor operations including scheduling and equipment setups operation and strikes are completed and in accordance to brand standards.

Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety security and quality assurance of equipment.

See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.

Guarantees an Encore management presence at all venue meetings such as daily stand ups or sales meetings.

Meet with Operations Leadership to review upcoming events problem solving operational feasibility and budgets.

Collaborate with Select Services regional management teams when necessary.

Perform duties similarly aligned to running a successful independent business.

Accountable for successful completion of total budgeted revenue.

Technical Ability

Act as a resource or point of escalation for technical support for sales and operations leadership team.

Ensures staff understands the technical aspects of the job.

Effectively utilizes applicable company computer systems.

Equipment & Information Management

Ensures team manages the security of stored gear transportation and maintenance of equipment at locations.

Provide analysis of equipment needs for locations and partner with regional leadership & Product Management to establish proper CAPEX submission.

Ensure that the management team effectively utilizes all Company computer systems and software programs providing assistance when necessary. Improve efficiencies within assigned venues through shared workforce equipment and industry knowledge.

Utilize company systems for site visit reviews to ensure location adherence to Standard Operating Procedures (SOPs) and appropriate business practices.

Customer Service

Deliver World-Class Service by cultivating and maintaining relationships with customers venue personnel and various Encore supporting functions and departments.

Direct the team to exceed the expectations and needs of internal and external customers.

Make certain the team monitors events and checks in on customers throughout the day.

Enforce the guidelines in the Team Member Guidebook and/or venue standards for the team to portray a polished and professional image.

People Development

Embrace and foster the companys Core Values.

Value People by promoting a culture of high performance accountability and continuous improvement that values learning and a commitment to quality.

Direct and manage performance addresses employee concerns maintains adequate staffing levels and facilitates team development.

Navigate the union labor market and associated management dynamics where applicable.

Lead and manage the human resources activities including selection performance management employee engagement and learning.

Encourage and provide focused and continued mentoring and coaching to develop the skills of team members.

Verify that employees are trained on Encore standards for service and equipment and properly trained on company computer systems.

Review succession planning to prepare strong talent bench strength.

Recommend team members for training opportunities as needed.

Do the Right Thing by ensuring all safety practices are being followed.

Partner with regional leadership and HR to analyze team member engagement survey data; develop action plans to address the priority issues and ensure action plans are deployed and producing positive changes.

Ensure Encores DEI initiatives are implemented.

Job Qualifications

Bachelors degree is preferred or equivalent experience.

7 years of audio-visual experience

7 years of operations supervisory/management experience

5 years of customer service or hospitality experience is preferred

Effective relationship management skills and experience

Strong financial acumen Sales Planning Forecasting & CRM

Excellent written and oral communication and presentation skills

Ability to support growth initiatives

Proficiency with the use of computer hardware

Proficiency with computer software and programs including the Internet and Microsoft Office

Effective leadership abilities customer satisfaction and people development focus.

Competencies

Deliver World Class Service

Hospitality

Do The Right Thing

Courage

Drive Results

Optimizes & Aligns Work

See The Big Picture

Strategic Mindset

Value People

Organizational Savvy

Values Diversity

Develops Talent

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirementsâ

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously Frequently Occasionally and Never.

General Physical Activities

Sitting: 2-3 hours per day

Standing: 4-5 hours per day

Walking: 4-5 hours per day

Stooping: 0-1 hours per day

Crawling: 0-1 hours per day

Kneeling: 0-1 hours per day

Bending: 0-1 hours per day

Reaching (above your head): 2-3 hours per day

Climbing: 0-1 hour per day

Grasping: 4-5 hours per day

Lifting Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Occasionally

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Occasionally

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Auditory/Visual Requirements

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements

0 - 15 lbs*: Frequently

16 - 50 lbs*: Occasionally

51 - 100 lbs*: Occasionally

Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*â

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Required Experience:

Exec