Engineering Manager

Role Purpose

The Engineering Manager (EM) is the single point of accountability for people leadership delivery outcomes and engineering practices across 23 Scrum teams within an Encompass release train. The EM provides direct people leadership for Encompass engineers day-to-day work management and structured feedback for partner/other-org developers and drives adoption of AI-native engineering practices across Development Test Release Deployment & Documentation and AI Adoption in Engineering. Each EM also acts as Primary Practice Lead for one of these practices running the relevant practice cohort (community of practice) and ensuring consistent high-quality AI-enabled ways of working that align with Encompass Engineerings strategy and Engineering Culture.

Key Responsibilities

1. People Leadership & Staff Management

• Act as people manager for approximately 1520 engineers across 23 Scrum teams owning hiring onboarding performance management compensation input and promotion recommendations.
• Set clear expectations and goals; provide regular coaching feedback and career development support for Encompass engineers.
• Conduct end-of-PI and quarterly reviews and annual performance appraisals in line with CSG processes.
• Provide structured work and performance feedback for partner/other-org developers into their home line managers.
• Foster a healthy inclusive culture in a predominantly remote globally distributed environment promoting psychological safety collaboration and constructive feedback.

2. Delivery Responsibility (23 Scrum Teams per ART)

• Be accountable for delivery outcomes across 23 Scrum teams within a release train including predictability against PI and iteration objectives sustainable throughput and quality.
• Partner with Technical Leads and Scrum teams to ensure PI and sprint plans are realistic achievable and aligned to team capacity and skills.
• Ensure teams are adhering to Encompass Engineerings Engineering Culture and agreed practices across development testing release documentation and AI.
• Review and confirm teams PI and iteration plans and commitments before sign-off.
• Monitor track and manage teams progress risks and issues escalating and removing impediments requiring leadership action.

3. Engineering Practices & Practice Leadership

• Own and continuously improve engineering practices and standards across the four core practices: Development Test Release Deployment & Documentation and AI Adoption in Engineering.
• Serve as Primary Practice Lead for one practice (and potentially Secondary Lead for another) running the relevant practice cohort/community of practice.
• Translate Strategic Architect and System Architect vision and guardrails into practical standards templates and playbooks usable by teams.
• Plan practice-related work and capacity (frameworks tools training documentation AI patterns) and work with RTE/Scrum Masters to secure and visualise that capacity in PI and sprint plans.
• Track practice health metrics (e.g. automation coverage documentation completeness CI/CD health AI usage and impact change failure rate) and drive targeted improvements.

4. AI-First Engineering Ways of Working

• Promote responsible human-in-the-loop use of AI tools (e.g. Cursor Glean AI-assisted test frameworks) for coding testing analysis and documentation.
• Ensure AI usage adheres to security privacy compliance and quality guardrails defined by the Strategic Architect Group.
• Embed AI-assisted workflows into daily engineering practices (development testing debugging documentation) to improve productivity and quality.
• Measure the impact of AI on productivity and quality and refine patterns prompts and training based on data and feedback.

5. Team Composition Capability & Collaboration

• Shape team composition across 23 Scrum teams to optimise skills experience domain knowledge growth opportunities and resilience to attrition.
• Ensure effective Scrum Masters (in the Product Group) and Technical Leads are in place and operating to expectation.
• Collaborate closely with Product Owners RTE/ART leadership Architecture HR Talent and Finance on backlog prioritisation capacity planning workforce planning and people programs.
• Support and participate in communities of practice (developers testers AI etc.) and organisation-wide initiatives across Bangalore and globally.

Required Experience & Qualifications

• Education
• Bachelors degree in Computer Science Engineering or related field or equivalent professional experience.
• Experience
• 8 years in software engineering roles (Developer SDET or similar).
• 3 years in a people-leadership role (Engineering Manager Team Lead or equivalent) ideally leading multiple Agile teams.
• Demonstrated success delivering outcomes across multiple Scrum teams in an Agile/SAFe environment.
• Proven experience implementing and improving engineering practices (coding standards testing CI/CD documentation).
• Experience managing risks and issues in complex distributed programs and leading and developing engineers across locations.
• Skills & Competencies
• Strong understanding of Agile/SAFe (Scrum PI planning ARTs RTE SM PO roles).
• Ability to lead and inspire remote cross-functional engineering teams based in Bangalore and globally.
• Strong partnership skills with Product Architecture Agile/Program leadership HR and other stakeholders.
• Comfort using data and metrics to drive decisions on delivery quality and practice health.
• Familiarity with modern engineering practices (code reviews trunk-based development automated testing CI/CD) and operational practices (monitoring logging incident response runbooks).
• Interest and aptitude in AI-assisted engineering tools and concepts with a willingness to learn and adopt new capabilities.
• Excellent communication skills in formal business English with the ability to operate across time zones and cultures.

Location(s):

Accommodation:

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CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.