Sales Development Representative

About Reputation

Reputation founded in Silicon Valley in 2013 is the industrys sole platform that uses an AI-powered product stack to help companies measure manage and scale their real-time reputation performance everywhere effectively functioning as a businesss eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner Kleiner Perkins and Marlin Equity Partners driving substantial annual recurring revenue from Global Fortune 1000 companies major automotive OEMs healthcare systems and top property management firms with trust from over 250 partners including Google and Meta. Recognized recently as Americas Greatest Midsized Workplaces by Newsweek which rewards excellence and career development and attracts player-coaches team-oriented collaborators and individuals who value perseverance and hustle.

Your Role at Reputation:

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring managing and scaling their reputation performance in real-time everywhere. Functioning as a business eyes and ears in the spaces where customers talk post review and recommend Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve their online reputations. Visit to learn more

The Reputation Sales Development Representative (SDR) holds an important position at the top of the sales funnel for the entire company. The SDR is often our customers first experience with Reputation so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be.

Todays SDR at Reputation operates as a strategic insight-led operator combining:

• Deep account research

• AI-powered workflows

• Commercial thinking

• High-quality relevant outreach

You will be responsible for identifying engaging and qualifying high-value opportunities acting as the first meaningful interaction prospects have with our brand.

This role is ideal for individuals who thrive on thinking learning and executing with precision rather than just high activity volume.

We hire and develop SDRs based on six core competencies:

• Curiosity You go beyond surface-level research to deeply understand accounts and buyer challenges

• Coachability You actively seek feedback and improve quickly

• Consistency You build disciplined workflows and execute reliably over time

• Commercial Thinking You prioritise the right accounts and focus on business impact

• Communication Clarity You craft clear compelling and relevant messaging

• Commitment You take ownership of outcomes and proactively solve problems

How Youll Shape the Experience:

• Conduct deep account and persona research to identify high-potential opportunities

• Use AI tools and workflows to enhance prospecting personalisation and productivity

• Develop insight-led outreach across email phone and social channels

• Qualify inbound and outbound opportunities with a strong focus on business value and fit

• Partner closely with Account Executives to build and progress pipeline strategically

• Continuously test and refine messaging based on performance and feedback

• Maintain accurate and structured data in CRM (e.g. Salesforce)

• Additional duties as assigned

The Skills That Set You Apart:

• 1 years in a customer-facing or sales-related role (SaaS experience a plus not required)

• Strong written and verbal communication skills

• Ability to think commercially and prioritise effectively

• High level of curiosity and learning agility

• Comfort using (or willingness to learn) AI tools and modern sales technologies

• Structured disciplined approach to work and time management

• Ownership mindset with a bias toward action

• Experience using Salesforce or other CRM

Where Youll Connect & Collaborate:

• Your main HQ is our Liverpool office but we know great work can happen anywhere. Youll have the flexibility of a hybrid schedule joining us in person on Tuesdays and Wednesdays (subject to change) and working from home the rest of the week.

Why Join Reputation

• Be part of a modern AI-driven SaaS company

• Develop highly transferable commercial and strategic skills

• Work in a culture that values growth feedback and performance

• Build a strong foundation for a career in sales marketing or revenue leadership

Our Benefits & Perks

We believe our people deserve to feel supported valued and rewarded both in and out of work. Thats why we offer a generous and thoughtfully designed benefits package including:

• Fully funded private medical insurance for you and your family we cover 100% of the premium so you can focus on what matters most: your health and wellbeing.

• Life insurance at 4x your annual salary giving extra peace of mind for you and your loved ones.

• Company-funded Medicash cash plan for employees and dependent children.

• Employee Assistance Programme (EAP) confidential mental health wellbeing and practical support whenever you need it.

• 21 days paid annual leave plus all UK bank holidays and on top of that enjoy 6 additional company-wide Extended Company Holidays each year dedicated wellness days where the entire Office switches off together to rest reset and prioritise wellbeing.

• Cycle to Work Home & Tech Schemes saving you up to 8% on products while spreading the cost interest-free over 12 months.

• Pension scheme with Scottish Widows via salary sacrifice

• Employee Resource Groups (ERGs) that foster connection belonging and shared experiences

• Free on-site car parking at our Liverpool office.

• Free snacks and drinks to keep you fueled throughout the day plus 15 towards lunch on core days via Deliveroo when working from the office.

• Gym membership reimbursement up to 20 per month to support your physical wellbeing.

• Opportunities to get involved in giveback and cultural activities helping you make a positive impact beyond your day-to-day role.

• Mortgage Advice Service access to a team of over 70 dedicated experts in getting you the best deal on your mortgage with no brokerage fees.

We are proud to be an equal opportunity employer and strongly value diversity within our company. We are committed to ensuring a workplace free from discrimination where everyone is treated fairly regardless of race religion ethnicity gender sexual orientation age marital status disability or any other protected characteristic. We believe that diverse perspectives foster innovation and contribute to our shared success and we welcome all individuals to join us in creating an inclusive environment.

To learn more about how we handle the personal data of applicants visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.