ServiceNow Administrator

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

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Disclaimer: As part of the application process at Queens University our recruitment system uses Artificial Intelligence (AI) as defined under the Ontario Employment Standards Act to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview
Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve Do you like to administer develop and continuously improve a leading technology platform Do you want to work in an environment where creativity and teamwork is encouraged If so joining the IT Services team as a ServiceNow Administrator might be for you.

IT Services is looking for an experienced ServiceNow Administrator to help optimize and maintain solutions on the ServiceNow platform. Your expertise in administering ServiceNow will be pivotal as you collaborate with a diverse group of professionals including IT specialists leaders and support teams across the institution. Your innovative mindset and problem-solving skills will be essential in identifying areas for improvement and creating customized solutions tailored to the unique needs of our institution.

This position provides technical expertise and recommendations to create or modify a platform including analysis of business requirements and recommendation of solutions. This position plans and prepares for the implementation and testing of new platform solutions. This position provides expertise to diagnose support and resolve platform issues. This position also develops platforms including the creation and integration of dashboards workflows third-party integrations and custom applications.

Job Description

What you will do
Provides technical expertise and recommendations to create or modify a platform including analysis of business requirements and recommendation of solutions.
Plans and prepares for the implementation and testing of new platform solutions.
Provides expertise to diagnose support and resolve platform issues.
Develops platforms including the creation and integration of dashboards workflows third-party integrations and custom applications.
Updates and maintains processes and documentation relating to ongoing platform administration maintenance configuration integrations upgrades and release management.
Assists with planning for and developing technical tasks for configuration and implementation of platform components.

Required Education
Four-Year Bachelor Degree or equivalent in an information technology or engineering discipline is addition requires trade certification qualification or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience
More than 3 years and up to and including 5 years of experience.
Experience with software and web technologies considered an asset (e.g. ServiceNow Customer Relationship Management (CRM) other software packaging etc.).

Required Licenses and Certifications
A ServiceNow System Administrator certification considered an asset.
Consideration will be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
Provide effective consultation and advice on non-straightforward and/or complex issues.
Interaction with others requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the different needs of different audiences.
Builds relationships trust and credibility.
Prioritize and distribute work to deliver objectives on time and to the highest standard.
Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
Actively participate in project team meetings and develop individual and unit project plans.
Lead procedural or technological change within a unit.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Seek information and input to fully understand the cause of problems.
Appropriately assesses risks before making a decision.
Contribute to the creation and evaluation of possible solutions.
Take action to remove obstacles and address problems before they impact performance and results.
Apply equity diversity accessibility inclusion and Indigenization considerations to decision making and planning.
Promote a work environment that is free from sexual violence harassment and discrimination and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .