CybersecurityIT Support Technician

Summary:The Cybersecurity/IT Support Technician is a shared service supporting both cybersecurity and enterprise-wide IT this role you will provide hands-on IT support and be responsible for maintaining and securing end-user network systems as well as ensuring the security of isolated mission-critical networks. You will serve as the Information Systems Security Officer (ISSO) for these networks requiring practical skills in troubleshooting system diagram creation and adherence to government guidelines. This position requires 3 years of hands-on IT experience including break/fix troubleshooting and a DoD security and Responsibilities: IT Support Technician:Provide hands-on break/fix support in a Microsoft Server and workstation environment for preventative maintenance and monitoring of hardware (desktops laptops tablets AV equipment and peripherals) and software ensuring timely updates and manufacturing applications (e.g. CATIA v.5 ENOVIA Verisurf Mastercam).Troubleshoot and resolve printer/copier issues coordinating with vendors as and document support tickets accurately and efficiently tracking issues and user accounts including password resets group memberships and file share the security and integrity of user environments at both corporate and remote ongoing end-user support across the organization ensuring all employees have access to the IT resources they in compliance with company IT policies and handle any identified risks that could impact business comprehensive IT documentation including installation notes and troubleshooting with the Corporate IT team on enterprise-wide projects and additional duties as directed by Systems Security Officer:Serve as the designated ISSO for isolated mission-critical networks ensuring they remain secure and in the development implementation and enforcement of security policies that safeguard sensitive data and and maintain System Security Plans (SSPs) Continuous Monitoring (ConMon) processes and Plan of Action and Milestones (POA&M) risk assessments vulnerability scans and penetration testing to identify and mitigate security and respond to security incidents coordinating efforts with incident response update and deliver cybersecurity training to end users covering critical security topics and best compliance with relevant industry regulations (e.g. NIST GDPR) and government guidelines for information and maintain system diagrams to document network architecture and security other duties as and Work Experience:A bachelors degree in computer science information technology or a related field is preferred.3 years of hands-one experience as an IT Support Technician Cybersecurity or IT Security experience managing Windows environments including system administration patching and break/fix knowledge of network security principles protocols and best serving as an ISSO or performing similar responsibilities in a secure or regulated IT environment. Practical experience creating system/network diagrams and ensuring compliance with governmental security guidelines (e.g. NIST).Familiarity with security frameworks risk management processes and incident response certifications are required such as Security CISSP GIAC or CCNA Authorization/Security Clearance Requirements:This position requires a government Secret security Skills and Abilities:List of needed knowledge skills and abilities to successfully accomplish the duties and responsibilities of the hands-on technical skills with a proactive problem-solving mindset particularly in break/fix to manage multiple priorities multitask effectively and adapt to high-volume fast-paced and rapidly changing in creating and maintaining complex technical documentation (e.g. system diagrams installation notes troubleshooting guides).Clear and effective communicator both written and verbal with a focus on delivering excellent customer responsibility motivation and sound judgment in decision-making based on policies and organizational confidentiality and handles sensitive information with discretion and effectively with colleagues and contractors building trust and contributing to a positive inclusive work Conditions:Environment Type:Indoor. Production and office environment. Temperature Types:No adverse environmental conditions Hours:Standard work schedule overtime may be necessary for meeting deadlines required travel and emergent Requirements:This position may involve travel up to 20% of the Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the duties and responsibilities of this work that includes moving objects up to 20 pinching typing or otherwise working primarily with fingers rather than with whole hand or arm as in periods sitting at a desk and working on a motions that may include the wrists hands and/or fingers. AIT Safety - AIT enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate each employee is responsible for completing all training requirements. All employees that work in or enter the production environment are required to wear personal protective Quality - It is our policy to provide quality products and services that meet customer expectations and delivery requirements. Accordingly each employee must conform to the AIT Quality Policy and carry out job activities in compliance with applicable AIT Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. AIT Procedure Compliance - Each employee must read understand and implement the general and specific operational safety quality and environmental requirements of all plans procedures and policies pertaining to his/her Clearance Statement - This position may require a government security clearance; you must be a US Citizen for Requirements - To conform to U.S. Government commercial space technology export regulations including the International Traffic in Arms Regulations (ITAR) 8 U.S.C. 1324b(a)(3) applicants for employment at AIT must be a U.S. citizen or national lawfully admitted for permanent residence into the U.S. (i.e. current green card holder) or lawfully admitted as a refugee or granted asylum under 8 U.S.C. 1157-1158. Equal Employment Opportunity - AIT is proud to be an Equal Opportunity Employer and is committed to attracting retaining and developing a highly qualified diverse and dedicated work force. AIT hires and promotes people based on their qualifications performance and abilities. We support the establishment and maintenance of a workplace that nurtures trust equality and teamwork in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire promotion and other terms and conditions of employment regardless of their race color religion gender sexual orientation gender identity national origin/ethnicity age physical or mental disability genetic factors military/veteran status or any other status or characteristic protected by federal state and/or local law. Affirmative Action and Disability Accommodation - Applicants wishing to view a copy of AIT s Affirmative Action Plans or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process please contact us at