Field Service Engineer

Field Service Engineer

• Work with world leading technology business at the forefront of innovation.

• Role based in Laverton North VIC.

• Access to thousands of learning courses to upskill on Percipio.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters
Leidos Security Enterprise Solutions is a leading supplier of security screening technologies including X-ray Millimetre Wave Body Scanning and IMS (Ion Mobility Spectrometry) Explosive Trace Detection to various industries in the Asia Pacific Region and worldwide.

Your New Role and Responsibilities

We are seeking a Field Service Engineer based in Melbourne to support our security screening technologies primarily across Victoria and South Australia.

Working closely with established Field Service Engineers based in Melbourne this role involves servicing customer sites across the region and supporting critical security screening equipment. As part of a national service business there will also be an occasional requirement to support customer sites elsewhere in Australia.

Key responsibilities include:

• Performing preventive maintenance upgrades and repairs at customer sites

• Managing customer relationships and providing support both in person and via the phone

• Completing service expense and weekly time reports

• Responding to customer issues and seeing them through to resolution

• Contribute to the teams focus on improving service delivery performance

• Participating in ongoing training to up-skill and enhance product knowledge

• Participating in a rotating on call roster including weekend and out of hours support as required

What Youll Bring to Make An Impact:

• Experience servicing electronic and mechanical equipment in a field service industrial or technical environment

• A good understanding of computers and Windows operating systems

• Trade qualification as an Electronics Technician or similar or a Restricted Electrical Licence

• Experience supporting Linux based systems or networked equipment

• Experience working with complex electronic systems diagnostic tools and technical documentation

• Experience in aviation security screening systems or other critical infrastructure environments

• Strong customer service and communication skills

• A current drivers licence and the ability to travel across Victoria and South Australia with occasional travel elsewhere in Australia including at short notice where required

Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.

This position requires the successful applicant to be an Australian Citizen and able to hold and maintain an Aviation Security Identification Card (ASIC).

Diverse Team Members Shared Values and a Common Purpose
Leidos is an equal opportunities organization and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.

• Recruitment process 1 to 2 interviews (depending on seniority of role) & background checks.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.