EVP Head of Servicing Operations

Job Title:

Location:

What youll do:

• Serve as primary vendor relationship owner of the sub-servicer ensuring adherence to contractual obligations performance standards service-level agreements (SLAs) and regulatory requirements.

• Coordinate with sub-servicer on implementation of new products and services to complement AmeriHomes strategic initiatives.
• Establish and maintain governance frameworks escalation protocols and issueresolution processes.
• Lead and develop a team of 35 servicing professionals responsible for complementary functions not performed by the sub-servicer.
• Oversee internal processes including:
• • Loan boarding and data integrity
  • Cash management payment application and investor remittances
  • Complaint and regulatory response management
  • Default servicing oversight
  • Servicing transfers
  • Non-agency and portfoliospecific servicing activities
• Drive continuous improvement process optimization automation and operational scalability.
• Develop and execute a servicing operations strategy aligned with company goals customer experience standards and financial performance targets.
• Partner closely with technology risk capital markets finance and customer experience teams to deliver endtoend servicing excellence.
• Lead initiatives related to portfolio growth servicing transfers new product servicing design and operational modernization.
• Influence enterprise decisionmaking with datadriven insights operational analytics and emergingrisk awareness.

What youll need:

• 15 years of related experience in Loan Servicing or similar field.
• Bachelors degree in related field required.
• Previous leadership experience required.
• Expert knowledge of residential mortgage industry in Correspondent or Retail Lending including sales operations capital markets and/or other residential mortgage products and services.
• Expert knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
• Expert analytical skills with high attention to detail and accuracy.
• Expert speaking and writing communication skills.
• May require up to 25% travel.

Benefits youll love:

We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation