Lead IT Support Engineer

Olson Resources

Job Location:

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Lead - IT Cloud Support Engineer

Responsible for implementing and maintaining process for the Support team. Processes oversee the health of applications in development and production environments. This individual will work with complex technologies while solving unique challenges within the Azure Cloud environment.

Responsibilities

Understand and analyze complex cloud/SAAS infrastructure architectures
Ability to trace observability and transaction data for complex business transactions.
Analyze incidents and work to provide immediate resolutions and/or root causes.
Understand API application business domain knowledge.
Monitoring design: The process of defining and documenting the metrics that are used to analyze the usage and stability of the system.
- Includes analysis of consumers and dependencies and provides metrics that will be used to observe the health of the components.
- Creating and maintaining dashboards used for monitoring the applications.
- Creating and maintaining alerts used for proactive exception based monitoring the applications.
Monitor and troubleshoot applications in multiple environments (development and production).
Provide support and analysis during deployments to multiple environments.
Create and maintain documentation for support and monitoring procedures.
Provide reporting of API performance and incidents to owning teams.
Work with internal/external clients including (QA developers architects and business analysts) to provide technical support.

Required Qualifications

Bachelors degree in Computer Science System Engineering Management Information Systems or related field with emphasis of study in systems analysis and 5 years of experience in cloud infrastructure support OR 7 years of experience with any equivalent combination of education training and/or experience that fulfills the requirements of the position will be considered.
Able to work/support after hours and weekends - rotation through team
Cloud - Azure Infrastructure Azure C# Java Automation / Scripting Application Performance Management REST / SOAP APIs API Testing Tools Agile and Git

Preferred Qualififications

Microsoft Certified: Azure Fundamentals Azure Administrator Associate or Azure Developer Associate
Azure Kubernetes Azure API Management Power BI Oracle/SQL NoSQL Cosmos DB
NoSQL databases CosmosDB
Messaging technologies Azure Service Bus
TIBCO BusinessWorks
Postman
Dynatrace APM
- ability to create and run queries with DQL
Azure Application Insights
- ability to create and run queries with KQL

Lead - IT Cloud Support Engineer Responsible for implementing and maintaining process for the Support team. Processes oversee the health of applications in development and production environments. This individual will work with complex technologies while solving unique challenges within the Az...

Lead - IT Cloud Support Engineer

Responsibilities

Understand and analyze complex cloud/SAAS infrastructure architectures
Ability to trace observability and transaction data for complex business transactions.
Analyze incidents and work to provide immediate resolutions and/or root causes.
Understand API application business domain knowledge.
Monitoring design: The process of defining and documenting the metrics that are used to analyze the usage and stability of the system.
- Includes analysis of consumers and dependencies and provides metrics that will be used to observe the health of the components.
- Creating and maintaining dashboards used for monitoring the applications.
- Creating and maintaining alerts used for proactive exception based monitoring the applications.
Monitor and troubleshoot applications in multiple environments (development and production).
Provide support and analysis during deployments to multiple environments.
Create and maintain documentation for support and monitoring procedures.
Provide reporting of API performance and incidents to owning teams.
Work with internal/external clients including (QA developers architects and business analysts) to provide technical support.

Required Qualifications

Bachelors degree in Computer Science System Engineering Management Information Systems or related field with emphasis of study in systems analysis and 5 years of experience in cloud infrastructure support OR 7 years of experience with any equivalent combination of education training and/or experience that fulfills the requirements of the position will be considered.
Able to work/support after hours and weekends - rotation through team
Cloud - Azure Infrastructure Azure C# Java Automation / Scripting Application Performance Management REST / SOAP APIs API Testing Tools Agile and Git

Preferred Qualififications

Microsoft Certified: Azure Fundamentals Azure Administrator Associate or Azure Developer Associate
Azure Kubernetes Azure API Management Power BI Oracle/SQL NoSQL Cosmos DB
NoSQL databases CosmosDB
Messaging technologies Azure Service Bus
TIBCO BusinessWorks
Postman
Dynatrace APM
- ability to create and run queries with DQL
Azure Application Insights
- ability to create and run queries with KQL