Program Manager

Program Manager

KeenLogic is seeking an experiencedProgram Managerto support a federal program with the U.S. Consumer Product Safety Commission (CPSC).The Program Manager will provide overall leadership management and oversight for the CPSCeFilingTier 1 and Tier 2 Technical Support program ensuring successful delivery of all contractual requirements performance metrics and stakeholder engagement activities.

You will oversee delivery for a high-visibility federal initiative aseFilingbecomes mandatory ensuring successful execution across multiple workstreams and this role you will manage program timelines risks and dependencies while coordinating cross-functional teams to maintain alignment and drive outcomes. You will engage with leadership and external partners to ensure program objectives are met while using data and performance insights to guide decision-making and continuous improvement. This position combines strategic oversight stakeholder management and operational execution in a fast-paced high-impact environment.

Candidates must be able to support onsite work at CPSC Headquarters in Bethesda MD as needed. This position supports a long-term federal contract with a base year and four option years offering up to five years of continued work. This is a full-time position with core hours aligned to standard business hours. The anticipated start date for this role is September 30 Fortune 500-level benefits including health dental and vision insurance PTO 401(k) and life insurance.

Security Requirements

• Must be able to pass a federal background investigation (PIV)

• Must comply with all CPSC security and privacy requirements

Required Qualifications

• Minimum12 years of IT project/program management experience

• PMP Certification

• Experience managing federal contracts or government IT programs

• Experience with service desk/help desk operations

• Strong knowledge of:

• SaaS/web-based systems

• SDLC methodologies

• Performance-based contracts

• Excellent communication and stakeholder management skills

Required Experience

• Demonstrated experience leadinglargeinitiatives

• Proven ability to manage schedules risks and deliverables across multiple workstreams

• Experience establishing and maintaining program governance and performance tracking

• Ability to coordinate cross-functional teams and drive alignment toward program objectives

• Experience using program management tools

• Strong organizational analytical and problem-solving skills

Preferred Qualifications

• Experience supporting federal regulatory or compliance systems

• Experience with CBP ACE or trade/import systems

• Familiarity with Jira ServiceNow or similar tools