Customer Success Representative

Customer Success Representative

Location: Toronto

Contract Type: Permanent

Fully remote role with a growing AI technology company scaling globally

Competitive salary with performance-based bonuses tied to measurable results

International professional development and training programmes included

Manage your own portfolio of clients and directly influence revenue growth

Join a collaborative team where your impact shapes customer success strategy

Company Overview

Our client is a rapidly growing technology company specialising in sales engagement

solutions. They help sales teams of all sizes - from independent professionals to Fortune

500 companies - improve their outreach and close more deals. Their platform is built on

data-driven insights having analysed thousands of successful campaigns to identify what

actually works. The company combines technical expertise with a deep understanding of

sales challenges creating tools that save sales executives significant time whilst

increasing response rates and customer engagement across multiple channels.

Our client is looking for a Customer Success Representative to join their growing team.

Youll manage a portfolio of existing clients ensure they achieve their goals with the

platform and identify opportunities to grow and renew accounts. This is a permanent fully

remote position based in Toronto - ideal if youre seeking flexibility without sacrificing

career growth or impact.

Position Overview

As a Customer Success Representative youll be the trusted advisor for your assigned

clients building strong relationships with key stakeholders and advocating for their needs.

Youll own the complete customer journey - from onboarding and training through to

renewal and expansion. Your work directly influences customer retention revenue growth

and the companys international expansion. This role is critical to the business and offersgenuine opportunity to make a real impact on both customer success and company

growth in a fast-paced startup environment.

Responsibilities

Onboard and train new customers ensuring they understand the platform and

achieve early wins

Build and maintain strong relationships with key stakeholders across your client

portfolio

Manage account growth by identifying expansion opportunities and upsell potential

Drive renewal conversations and negotiate contract extensions with existing clients

Reduce customer churn by proactively addressing concerns and demonstrating

ongoing value

Advocate for customer needs internally feeding insights back to product and sales

teams

Track and report on key performance metrics including renewal rates growth

targets and churn

Collaborate across teams - working closely with sales product and support in a

startup setting

Maintain deep product knowledge and stay current with industry trends affecting

your clients

Adapt quickly to changing priorities and contribute flexibly where needed to support

team goals

Requirements

3 to 5 years of experience in customer success account management or related

customer-facing roles

Proven track record managing a book of business and hitting renewal and growth

targets

Previous agency experience (preferred but not essential)

Excellent communication interpersonal and presentation skills

Strong problem-solving and analytical abilities

Experience using CRM software such as HubSpot Intercom or Click Up (preferred)

Ability to thrive in a fast-paced startup environment with changing priorities Fluent in English; additional language skills are a plus particularly in major

European markets

Strong work ethic self-motivation and a practical can-do approach

Comfortable working with ambiguity and adapting to evolving business needs

What We Offer

Competitive salary commensurate with your experience

Performance-based bonuses and incentives tied to global results

Fully remote working arrangement

Professional development opportunities and international training programmes

Collaborative and innovative work environment with a global team

Genuine opportunity to make a significant impact in a growing technology company

How to Apply

To apply for this role please submit your CV using the form below or email