Office and Diagnostic Coordinator Full Time Primary Care Quarry Walk

Griffin Health is an independent not-for-profit healthcare system in Derby Connecticut dedicated to person-centered high-quality care for over 130000 residents. Anchored by Griffin Hospitala 160-bed acute care community teaching hospital and Planetree Internationals flagship facilityGriffin Health emphasizes kindness respect and active patient engagement.

Recognized nationally and internationally for clinical excellence patient satisfaction and social responsibility Griffin has earned honors such as Newsweeks Worlds Best Hospital list for the last 5 consecutive years LOWN Institutes top state ranking for outcomes and Beckers 100 Best Community Hospitals designation as well as FortunesMagazines 100 Best Companies to Work For. The organization fosters a supportive wellness-focused work environment with programs like Griffin AgeLess empowering caregivers to thrive physically emotionally and professionally. Through innovation community outreach health education and food-security initiatives Griffin Health advances whole-person healing and strengthens the communities it serves.

Griffins suburban atmosphere offers an easy commute away from congested cities with easy to find free parking. Employees can also take advantage of generous benefits and wellness programs that add distinct advantage in its employee compensation.

The Radiology Scheduling Coordinator is responsible for coordinating diagnostic imaging and cardiac testing appointments at the point of care checkout for patients seen in Primary Care and Specialty practices. This role ensures accurate order verification appropriate test selection payer authorization requirements and timely scheduling across imaging modalities including mammography breast ultrasound bone density (DEXA) CT MRI cardiac stress testing etc. The coordinator serves as a key liaison between providers imaging departments payers and patients to facilitate seamless care transitions and optimize access. Additionally this role is responsible for all tasks related to front desk reception and office coordination based off department need or manager request.

Core Responsibilities

Order & Clinical Review

Verify imaging orders for completeness accuracy and medical necessity alignment.

Confirm ICD-10 codes and CPT alignment when applicable.

Ensure required clinical documentation is present prior to scheduling.

Identify tests requiring prior authorization and route appropriately.

Scheduling & Access Management

Schedule diagnostic imaging and cardiac testing across Griffin radiology locations.

Match modality-specific scheduling requirements.

Coordinate time-sensitive or STAT requests.

Optimize next-available appointment availability while balancing clinical urgency.

Ensure accurate scheduling is reflected in all appropriate systems (e.g. Athena Meditech Vyne etc.).

Coordinates daily office operations patient flow and scheduling of appointments.

Insurance & Authorization Coordination

Determine insurance coverage requirements.

Initiate or verify prior authorizations.

Communicate missing documentation to providers in a timely manner.

Escalate payer denials or authorization delays per policy.

Patient Communication

Educate patients regarding location and arrival time.

Address scheduling conflicts and reschedule as needed.

Maintain a high standard of service and patient experience.

Medical office and clerical reception.

Greets patients and other visitors in the office in a professional and courteous manner.

Promptly and professionally answers telephone calls.

Documentation & Compliance

Accurately document scheduling notes in the EHR.

Maintain HIPAA compliance.

Ensure proper referral documentation where applicable.

Track and report unscheduled or deferred imaging orders.

Interdepartmental Collaboration

Partner with:

o Primary Care practices

o Specialty clinics

o Radiology departments

o Central authorization teams

Participate in workflow improvement initiatives.

Required Qualifications

Education

High school diploma or equivalent required

Associate degree in healthcare administration or related field preferred

Experience

13 years in medical scheduling or radiology scheduling or 5 or more years working in a clinical setting: providing clerical support and serving as office reception.

Experience with prior authorization processes strongly preferred

Experience with EHR systems (e.g. Athena Meditech/Expanse etc.)

Core Competencies

Knowledge of imaging modalities and associated preparation requirements

Understanding of insurance verification and authorization workflows

Strong attention to detail and accuracy

Ability to manage high-volume workflow

Excellent communication skills (verbal and written)

Ability to triage urgency

Medical office reception

Customer service orientation

Organizational and time-management skills

Required Experience:

IC