Service Delivery Officer

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is 26824 (Level one) rising to 27694 per annum (pro-rata for part-time) (Pay award pending)

Location:Loxley House Nottingham NG2 3NG

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.

In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

This fulltime permanent Grade D post provides vital support to the Education Welfare and Legal Intervention Teams. Key responsibilities include processing Penalty Notice payments responding to parent enquiries received by email and telephone and offering effective problemsolving support to colleagues and stakeholders across the Education service.

About You

The ideal candidate will demonstrate the following strengths:

• Confidently prepare accurate wellwritten operational reports and presentations with minimal supervision.
• Manage routine stakeholder interactions professionally maintaining strong and effective working relationships.
• Provide clear detailed advice and guidance to customers colleagues and partners by email and telephone using an emerging understanding of relevant policies and legislation to support more complex queries.
• Contribute to improving business systems by identifying inefficiencies recommending enhancements and promoting the effective use of technology.
• Support and deliver project tasks independently contributing to the planning and implementation of improvements that strengthen service delivery and customer experience.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Neil Hardy Service Delivery Manager - Education Administration by email at

Closing Date: 3rd May 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:11th May 2026

If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.