Performance Manager

Performance Manager

Location: Remote (with national travel)
Head Office: Milton Keynes
Salary: Up to 45000 per annum

The Role

Atlas Workplace Services are looking for an experienced Performance Manager to oversee monitor and continuously improve contract performance for our client. This is a key cross-functional role driving a standardised approach to performance excellence across operational and administrative teams.

Reporting into the Contract Manager you will work closely with Account Management and Coordination functions to deliver high-quality service outcomes support continuous improvement and ensure contractual financial and client expectations are consistently met.

Key Responsibilities

• Produce manage and analyse operational performance reports and dashboards across contracts and business functions.
• Monitor delivery against KPIs and SLAs providing clear insight and actionable recommendations.
• Oversee PPM and PPM remedial performance reporting ensuring statutory and non-statutory maintenance targets are met.
• Oversee reactive works performance ensuring works are managed end-to-end in line with agreed SLAs.
• Identify performance trends carry out root cause analysis and implement preventative improvement measures.
• Work with operational and coordination managers where performance is below expected levels supporting corrective action.
• Support mitigation of financial risk and contribute to fiscal performance analysis and forecasting.
• Ensure all PPM purchase orders are in place and aligned with contractual and planning requirements.
• Create weekly internal performance reports ensuring focus on priority risk and improvement areas.
• Support monthly quarterly and annual client reporting with robust analysis and clear narrative.
• Review actions arising from client meetings ensuring completion and follow-up.
• Act as a subject matter expert for reporting and data analysis training and supporting other team members.
• Drive improvements to company processes to support evolving business needs (e.g. PTW reporting governance).
• Carry out site visits when required to build strong client relationships and stakeholder confidence.
• Act as a client point of contact for specific performance-related tasks when required.
• Contribute positively to the FM team culture and comply with all Health & Safety requirements.
• Undertake any other reasonable duties as directed by your line manager.

About You

• Strong experience in FM contract performance reporting or operational analysis.
• Confident analysing data identifying trends and translating insight into practical actions.
• Solid understanding of PPM reactive maintenance KPIs and SLAs within a facilities management environment.
• Comfortable working cross-functionally with operations coordination and account teams.
• Excellent communication and stakeholder management skills.
• Proactive detail-oriented and improvement focused.
• Willing and able to travel nationally as required.