Technical Sales Specialist Environmental Food & Safety

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Product Support Specialist III where youll contribute to customer success and product excellence. Youll connect product management engineering sales and service groups globally working to maintain and enhance our solutions. Your expertise will directly impact customer satisfaction through technical support documentation development and quality assurance initiatives.

In this role youll collaborate with engineering and product management teams to ensure service personnel have accurate up-to-date technical documentation and tools. Youll investigate and resolve complex technical issues develop comprehensive training programs and implement continuous improvement initiatives. Your contributions will be essential in maintaining our high standards of product quality and customer service while supporting our mission of enabling customers to make the world healthier cleaner and safer.

REQUIREMENTS:
Advanced degree plus 3 years of experience or Bachelors degree plus 5 years of experience in technical support product quality assurance or related field
Preferred Fields of Study: Life Sciences Chemistry Engineering or related scientific field
Strong troubleshooting skills and experience with analytical instrumentation
Advanced proficiency in Microsoft Office suite (Excel Word PowerPoint Teams)
Excellent written and verbal communication skills in English
Experience developing and conducting technical training programs
Ability to create and maintain detailed technical documentation
Strong project management and organizational skills
Proficient in investigating and resolving product quality issues
Experience with quality management systems and regulatory compliance
Ability to travel 10-20%
Valid passport or ability to obtain one
Excellent interpersonal skills and ability to work in teams
Experience with CRM systems and technical documentation tools
Valid drivers license
Physical requirements: ability to lift 50 pounds bend squat and reach as needed
Ability to support customer needs across time zones