Consumer Support Consultant

Lennox (NYSE: LII) Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Under direct supervision this entry level position handles a variety of incoming consumer inquiries on Residential and Commercial HVAC products through a Call Center. This position responds to questions and requests for information regarding Lennox products and dealers in order to provide the best customer experience possible.

Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment. Explains the terms of product warranties. Provides product information to the consumer that may include discussing the differences in products product capabilities and features and benefits. Provide product documentation to consumer if requested. May assess needs and suggest/promote alternative products or services. Guide the consumer to the dealer if dealer services are required. Document the call information into the call-tracking database in the event additional follow-up is required.

Requires a high school diploma or an equivalent combination of education and experience.

Excellent verbal listening and written communication skills. Strong customer service skills. Ability to handle and diffuse difficult customer situations. The ability to provide assistance in a fast paced environment. Ability to learn understand and convey technical information. Ability to multitask to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP is preferred.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $41600 - $54600 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Companys applicable plan.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.