ABOUT THE TEAM

The GenAI & DigitalWorkplace team part of Technology Data and Operations (TDO) builds andoperatesthe enterprise AI and collaboration platforms that PSPs investment and corporate teams rely on every day. Under the Catalyst AI Initiative the team manages a multi-platform environment spanning Microsoft 365 and Copilot Power Platform ChatGPT Enterprise Claude for Work and emerging AI services. The Senior Analyst focuses on the adoption and evolution side of this ecosystem: translating business needs into configured solutions enabling users to get the most from these tools and evaluating new capabilities as the landscape moves fast.

ABOUT YOUR ROLE

As a Senior Analyst GenAI and Digital Workplace you will contribute to the analysis configuration and implementation of digital workplace and GenAI solutions. Working closely with various stakeholdersyou will support initiatives that enhance productivity collaboration and operational efficiency while ensuring alignment with PSPs technology standards and security requirements.

AsaSenior AnalystGenAI&Digital Workplaceyoull:

• Contribute to the analysis configuration testing and deployment of solutions across PSPs GenAI and digital workplace platforms (Microsoft 365/Copilot Power Platform ChatGPT Enterprise Claude for Work) in support of new capabilities and adoption initiatives.

• Support the design and implementation of automation and digital process improvements using Power Platform and AI-enabled tools to simplify operations and improve efficiency for business partners.

• Collaborate with Advisors Solution Architects and cross-functional teams to translate business needs into functional and technical requirements ensuring proposed solutions align with PSPs enterprise architecture and security standards.

• Evaluate emerging GenAI and digital workplace technologies contributing structured assessments on usability value risk and alignment with PSPs ecosystem to inform the teams roadmap and governance decisions.

• Develop and deliver user enablement materials documentation training content knowledge articles and guided walkthroughs to drive adoption and self-serviceproficiencyacross Microsoft 365 Copilot and GenAI tools.

• Support operational readiness for new deployments and platform transitions ensuring issues during rollout phases are analyzed escalated appropriately and documented for handoff to steady-state operations.

• Stay current on productivity collaboration and AI trends applying learnings to propose continuous improvement initiatives and contributing to the teams innovation pipeline.

WHAT YOULL NEED

• Hold a bachelors degree in information technology orpossessa combination of education and experiencedeemedequivalent.

• Have a minimum of3 to5 years of relevant experience including experience with Microsoft 365 technologies.

• Demonstrate a strong curiosity to explore and innovate with Microsoft 365 applications Azure AI Foundry and other collaborative and productivity technologies.

• Handson experience or strong interest in Microsoft 365 applications Power Platform and emerging GenAI capabilities.

• Analytical and problemsolving skills with the ability to assess operational challenges and propose practical wellstructured solutions

• Ability to collaborate effectively with technical and business stakeholders in a matrix environment.

• Strong communicationskills with the ability to explain technical concepts in clear userfriendly terms.

• BilingualismEnglish and French *Frequent interactions in English with PSP employees based in our offices in Hong Kong London and New York and interactions in French with employees in our local offices in Montreal and Ottawa