Home Trading Manager
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Job Summary
DLG is evolving. Across every part of our business teams are embracing new opportunities and putting customers at the heart of everything they do. Whether youre already part of DLG or thinking about joining us youll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.
What were looking for
We have an exciting opportunity to join our PCW Home Team.
As a valued member of the Team you will be responsible for helping our Strengthen Value Stream to deliver business objectives through effective stakeholder engagement change management product management analysis of customer and market insight and identifying opportunities to improve customer outcomes.
What youll be doing
This role will be reporting directly to the Head of Home PCW. Youll be responsible for driving and shaping the trading landscape for our PCW Home brands to deliver outstanding customer and commercial outcomes and management of business opportunities that helps us achieve the Home PCW Product Roadmap.
- Playing a leading role in the PCW Home team to drive delivery of our PCW Home Trading and product roadmap to drive profitable growth.
- Identifies and drive through to deployment new product development opportunities in line with customer demand market changes and the overall Home strategy to enable our brands to win in the PCW market
- Responsible for creating shaping and delivering the product development roadmap gaining sign off through the product governance framework
- Working effectively to manage stakeholder deliverables in line with the project plan and effectively communicating and finding solutions to overcome barriers to delivery.
- Deep understanding and monitoring of trading MI to initiate develop and evaluate test & learn trading and product development initiatives to drive improvements in our commercial performance for our Home PCW brands.
- Contribute to trading meetings with matrix managed stakeholders to understand and challenge current performance trends and identify potential risks and suggest appropriate trading responses.
- Lead on financial aspects such as budgeting planning commercial trading andbusiness case production managing trades-offs between customer and commercialoutcomes and strategies.
- Challenges shapes and aligns the trading and product strategy and roadmap across key channelsincluding Digital PCWs and Operations.
- Identifies and offers solutions for customer problems and eradicates pain points acrossend to endexperiencealigning our proposition to brand values.
- Builds deep understanding of regulatory landscape and identifies implications onbusiness models products and processes.
- Actively seeks out and brings the voice of the customer into all activities ensuring customer outcomes are considered and customer best interests rules are adhered to when decisions are made.
- Be aware of and comply with the rules and requirements of the Financial Conduct Authority (FCA) and any other legal/regulatory/risk management frameworks keeping abreast of any changes.
What were looking for
- A continuous improvement approach actively seeking new ways of working to deliver better Home Insurance solutions.
- Strong customer focus with the ability to understand and respond to customer needs in a changing market.
- Commercial and market awareness with experience applying insight to improve products or outcomes.
- Proven ability to work collaboratively with a wide range of internal and external stakeholders.
- Demonstrated enthusiasm drive and curiosity with a proactive mindset and willingness to challenge the status quo.
Ways of Working: Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 50% of their time in the office
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application you may initially receive a Direct Line offer and contract of employment; however your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date some terms and conditions of employment will change including bonus and pension arrangements.
Required Experience:
Manager
About Company
Direct Line Group is one of the UK’s largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.
