VP of Operations
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Job Summary
VP of Operations Brightworks IT
Location: New York NY
Type: Full-Time
About Brightworks IT
Brightworks IT is a national managed IT services provider supporting businesses across the United States. With offices in New York Virginia Michigan Connecticut and California we deliver enterprise-grade IT infrastructure cybersecurity cloud solutions and managed services to mid-market and enterprise clients.
About the Role
We are seeking an experienced VP of Operations to oversee and optimize the day-to-day operations of our managed services business. This role reports directly to the CEO and is responsible for driving operational excellence across all subsidiary offices improving service delivery managing P&L performance and scaling our operational infrastructure to support continued growth.
Key Responsibilities
- Oversee daily operations across all Brightworks IT offices and subsidiaries nationwide
- Own P&L performance for the operations division
- Develop and implement scalable processes SOPs and KPIs for service delivery
- Lead mentor and develop regional operations managers and technical teams
- Drive client satisfaction and retention through operational improvements
- Manage vendor relationships and negotiate service contracts
- Collaborate with sales and account management to support revenue growth
- Oversee resource planning capacity management and workforce optimization
- Implement and improve PSA/RMM tooling (ConnectWise Datto SentinelOne) to increase efficiency
- Report on operational metrics and strategic initiatives to executive leadership
- Standardize service delivery across all subsidiary locations
- Establish and enforce SLA compliance escalation procedures and quality standards
Qualifications
- 7 years of operations leadership experience in IT services MSP or technology companies
- Proven track record managing multi-site multi-team operations
- Experience with MSP tools and platforms (ConnectWise Manage Datto Auvik SentinelOne IT Glue)
- Strong financial acumen experience managing budgets margins and P&L
- Excellent leadership communication and organizational skills
- Experience building and scaling operational processes in high-growth environments
- Bachelors degree required; MBA or equivalent preferred
Preferred Qualifications
- Prior experience as COO VP of Operations or Director of Operations at an MSP
- Familiarity with ITIL frameworks and IT service management best practices
- M&A integration experience (we are actively acquiring MSPs)
- Experience managing 50 employees across multiple locations
What We Offer
- Competitive base salary performance bonus
- Health dental and vision insurance
- 401(k) with company match
- PTO and paid holidays
- Executive leadership role in a rapidly scaling national MSP platform
- Direct report to CEO with significant autonomy and impact
Brightworks IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
