VP of Operations

VP of Operations Brightworks IT

Location: New York NY

Type: Full-Time

About Brightworks IT

Brightworks IT is a national managed IT services provider supporting businesses across the United States. With offices in New York Virginia Michigan Connecticut and California we deliver enterprise-grade IT infrastructure cybersecurity cloud solutions and managed services to mid-market and enterprise clients.

About the Role

We are seeking an experienced VP of Operations to oversee and optimize the day-to-day operations of our managed services business. This role reports directly to the CEO and is responsible for driving operational excellence across all subsidiary offices improving service delivery managing P&L performance and scaling our operational infrastructure to support continued growth.

Key Responsibilities

• Oversee daily operations across all Brightworks IT offices and subsidiaries nationwide
  
• Own P&L performance for the operations division
  
• Develop and implement scalable processes SOPs and KPIs for service delivery
  
• Lead mentor and develop regional operations managers and technical teams
  
• Drive client satisfaction and retention through operational improvements
  
• Manage vendor relationships and negotiate service contracts
  
• Collaborate with sales and account management to support revenue growth
  
• Oversee resource planning capacity management and workforce optimization
  
• Implement and improve PSA/RMM tooling (ConnectWise Datto SentinelOne) to increase efficiency
  
• Report on operational metrics and strategic initiatives to executive leadership
  
• Standardize service delivery across all subsidiary locations
  
• Establish and enforce SLA compliance escalation procedures and quality standards
  

Qualifications

• 7 years of operations leadership experience in IT services MSP or technology companies
  
• Proven track record managing multi-site multi-team operations
  
• Experience with MSP tools and platforms (ConnectWise Manage Datto Auvik SentinelOne IT Glue)
  
• Strong financial acumen experience managing budgets margins and P&L
  
• Excellent leadership communication and organizational skills
  
• Experience building and scaling operational processes in high-growth environments
  
• Bachelors degree required; MBA or equivalent preferred
  

Preferred Qualifications

• Prior experience as COO VP of Operations or Director of Operations at an MSP
  
• Familiarity with ITIL frameworks and IT service management best practices
  
• M&A integration experience (we are actively acquiring MSPs)
  
• Experience managing 50 employees across multiple locations
  

What We Offer

• Competitive base salary performance bonus
  
• Health dental and vision insurance
  
• 401(k) with company match
  
• PTO and paid holidays
  
• Executive leadership role in a rapidly scaling national MSP platform
  
• Direct report to CEO with significant autonomy and impact
  

Brightworks IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.