MSP Senior Support Engineer (Tier 3 | GWS, M365 Essential8) | WFH

You bring this to the role:

You make a recommendation and stand behind it

You read a ticket assigned to the wrong level and fix it without being asked

You can explain MFA to a CEO using an analogy not acronyms

You write documentation that other people actually use

You have used AI tools to speed up your work and you know their limits

• Take full ownership of technical project delivery: server migrations cloud deployments (Azure) network setups VoIP Microsoft 365 and Google Workspace implementations from discovery through to client sign-off.
  
• Lead discovery meetings gather client requirements assess the current environment and produce a clear non-jargon scope of work and project proposal for the project manager
  
• Make decisive technical recommendations cloud vs on-prem licensing vendor selection and back them with solid reasoning not hedging.
  
• Coordinate with on-site technicians vendors and internal team members to execute projects on time and within scope.
  
• Run testing and validation before go-live manage cutover and ensure clients experience a seamless transition.
  

• Act as Tier 3 escalation point for complex technical issues.
  
• Administer and optimize Google Workspace and Microsoft 365 environments including security and compliance.
  
• Implement and maintain cybersecurity controls:
  
• EDR/XDR solutions (e.g. SentinelOne)
  
• Email security (e.g. Proofpoint)
  
• Server hardening (cloud and on-prem)
  
• Lead security and compliance initiatives aligned with Australian Essential 8 SMB1001 and NIST CSF.
  
• Manage and configure MSP tool stack: Autotask Datto RMM SentinelOne Proofpoint Blackpoint Exclaimer CloudRadial Keeper Unifi Controller & NVRs etc.
  
• Assist with project delivery: migrations deployments and security enhancements.
  
• Mentor junior engineers and contribute to knowledge base development.
  

• Collaborative Team Environment Work with a supportive global team that values knowledge sharing and innovation.
  
• AI-First & Security-First Mindset We leverage AI-driven tools and automation to deliver smarter faster and more secure solutions for our clients.
  
• Continuous Learning Access to training certifications and exposure to cutting-edge MSP tools and security frameworks.
  
• Career Progression Clear pathways to advance from L1 to Senior roles and beyond.
  

Requirements

• 10 years in IT with at least 5 years in a Managed Service Provider environment.
  
• Proven experience leading technical project implementations end-to-end not just being one of the hands on the keyboar
  
• Advanced hands-on expertise in Google Workspace administration including security compliance and complex migrations.
  
• Advanced hands-on expertise in Microsoft 365 administration including Exchange Intune Azure AD SharePoint and security/compliance tooling.
  
• Strong cybersecurity fundamentals: EDR/XDR MFA email filtering vulnerability management and server hardening
  
• Advanced experience with multi-vendor networking and virtual networks in Azure GCP and AWS.
  
• Security Frameworks: Experience implementing Essential 8 SMB1001 and/or NIST CSF.
  

• Microsoft 365 Certified: Administrator Expert
  

• Google Workspace Administrator
  
• CompTIA Security Network or ITIL Foundation
  
• CISSP or similar security certifications
  

Benefits

• HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party Family Day Team Building and more!