Product Director, AI Transformation-Payments-Executive Director

Ignite your passion for product innovation by leading customer-centric development inspiring solutions and shaping the future with your strategic vision and influence.

As a Product Director in AI Transformation within Merchant Services you lead innovation through the development of products and features that delight customers. As a leader on the team you leverage your advanced capabilities to challenge traditional approaches remove barriers to success and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Design the future-state operating model for the AI era including role/task decomposition decision rights handoffs and control points.
• Scale AI from use cases to enterprise capabilityby partnering with operations product engineering on reusable building blocks (APIs services prompt/agent patterns playbooks evaluation harnesses) and ensuring production-grade reliability/observability/continuous improvement.
• Identify and prioritize high-impact client moments of truth(e.g. onboarding integration/support funding/settlement visibility disputes/chargebacks servicing exceptions) for redesign.
• Diagnose client pain points using data and frontline insights and deliver AI-enabled workflow redesignsthat eliminate root causes improve client experience reduce cycle time and increase quality.
• Partner with functional leaders to reconfigure roles and teamsas work shifts from manual execution to AI-assisted/AI-orchestrated workflows adding capabilities like AI product ownership AI ops model governance and human-in-the-loop review.
• Drive adoption and responsible AI by design with measurable value: change leadership (comms training incentives manager enablement communities of practice) talent upskilling pathways embedded security/data protection/model risk/testing & guardrails plus KPI dashboards and executive storytelling for trade-offs progress and realized outcomes
• Lead enterprise transformationvia a multi-year Change Book across people process tech data controls and talent
• Change Management while driving adoption through change leadership (comms training incentives manager enablement communities of practice) and talent mobilization (skill needs upskilling pathways day-in-the-life workflow enablement).

Required qualifications capabilities and skills

• 10 yearsof relevant experience across technology product strategy/consulting and/or transformation leadership in a large complex enterprise environment with demonstrated outcomes.
• Proven track record leadingenterprise-scale transformation programsinvolving multiple stakeholders and measurable performance improvements.
• Strong practical understanding of GenAI/LLMs and AI delivery lifecycle (experiment production operations) including evaluation and governance needs.
• Demonstrated ability to define and operationalizemetrics/KPIsand communicate performance via dashboards and executive updates.
• Exceptional executive communication and stakeholder management; ability to align leaders and drive decisions.
• Exceptional change management skills that allow large can complex organizations to absorb change adapt and deliver on vision.
• Strong cross-functional leadership and collaboration skills across product data engineering and architecture teams.
• Systems-thinking and organizational structure mindset: able to map and optimize across people process data technology and controls.

Preferred qualifications capabilities and skills

• Banking / payments domain experience (client journeys servicing operations disputes risk settlement onboarding).
• Experience building reusable AI platforms/services and scaling them across multiple teams.
• Background in large-scale platform engineering distributed systems or ML engineering/LLMOps (to partner credibly with architecture and engineering).
• Experience operating in rigorous governance risk and control environments