Hotels Team Operations Assistant

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Hotels & Hospitality Team - Operations Assistant

Finance and Operations Management

• Oversee day-to-day financial operations for the team including coordination with the regional finance department.

• Manage client project invoicing expense processing and disbursement invoicing.

• Conduct monthly reconciliation of financial operations and ensure accuracy of records.

• Liaise with internal and external stakeholders to resolve financial queries and discrepancies in a timely manner.

• Handling new client compliance/KYC onboarding

• Supporting and handling with legal tasks reviewing JLL and client agreements/NDAs

• Managing JLL Hotels & Hospitality procurement tasks POs/third parties

• Updating and managing of revenue forecast and tracker

• Collections and debtors aging updates with finance accounts team

Administrative Support

• Provide comprehensive administrative support to the department including scheduling meetings coordinating travel arrangements and processing expense claims.

• Maintain efficient filing systems (electronic and physical) for documentation and record-keeping.

• Prepare correspondence reports and presentations as required.

Business Development Assistance

• Support business development activities using CapForce including data entry client record management and updating leads.

• Track lead status monitor conversion of prospects into active projects and generate relevant reports for the team.

• Assist in preparing business proposals and coordinating with the broader team on BD initiatives.

• Sending client satisfaction surveys

• Monitor and maintain active subscriptions across all tender procurement sites ensuring timely renewals and accurate login documentation

• Review and distribute incoming RFPs to appropriate teams and personnel based on project requirements and specialization

Event and Marketing Support

• Assist with planning and execution of internal and external events for the team.

• Support general marketing initiatives such as managing marketing collateral helping with social media updates and liaising with vendors or partners as needed.

Team Collaboration and Ad-hoc Support

• Provide proactive support to team members assisting with miscellaneous tasks and special projects as assigned.

• Foster a positive and collaborative work environment by building effective relationships within the team and across departments.

General Competencies

• Minimum 34 years of relevant experience in administrative or operational support roles.

• Able to work independently prioritize tasks and manage time effectively to meet deadlines.

• Advanced proficiency in Microsoft Office suite (Word Excel PowerPoint Outlook).

• Strong self-motivation with excellent communication interpersonal and organizational skills.

• Demonstrated experience in basic finance bookkeeping or accounting functionsexperience in financial reconciliation is highly valued.

• Prior experience with CapForce or similar CRM platforms is an advantage.

Additional Competencies

• Outstanding verbal and written communication skills in English.

• Attention to detail with a strong commitment to accuracy.

• Problem-solving skills and a proactive approach to process improvement.

• Ability to adapt and manage changing priorities in a dynamic environment.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.