Incident and Problem Analyst

Title: Incident and Problem AnalystContract Type: PermanentLocation: Bradford Chatham Petersfield LondonWorking Pattern:Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where We OfferWe care about your wellbeing not just your work. Our benefits are designed to support your life your health and your growth:Holidays: 25 days (rising to 30) buy/sell up to 5 days swap up to 4 bank : Up to 10% employer Leave: Enhanced maternity (post-probation) 4 weeks paternity and paid neonatal & carers : Work abroad for up to 20 days a year in approved Leave: Your birthday off : 2 paid volunteering : Access to LinkedIn Learning for all Wellbeing: Free Snoop Premium : Self-pay Den plan & optional Private Medical and Your TeamAs part of our IT Service Management function you will play a key role in supporting both Incident Management and Problem Management across the organisation. Youll be responsible for controlling the full lifecycle of all incidents within our IT estate ensuring service impacts are minimised and normal operations are restored as quickly and efficiently as this role you will champion the Problem Management processdriving root-cause analysis reducing the number of recurring Major Incidents and ensuring that meaningful corrective actions are identified and delivered. You will help embed a culture of continuous improvement by coordinating and completing lessons learned activities identifying opportunities to strengthen our operational resilience and supporting teams to implement longterm Youll Be DoingIn your day-to-day role you will:Support the Incident and Problem Management function across all Production services within the Tech & Change develop and embed effective Incident and Problem Management processes using both ITIL and Agile to the definition maturation and delivery of Incident and Problem Management Service Improvement in managing Major Incidents including all Priority 1 and Priority 2 issues and widespread incidents with escalation process evolution by supporting rootcause analysis and strengthening longterm stability across IT Will Make You Stand OutWed love to hear from you if you have:Experience in Major Incident Incident and Problem Management within a largescale complex IT track record managing and operating ITIL processes in a live delivery background in restoring services within Production IT in using service management and operational practical understanding of core technologies the services they provide and their are subject to standard background checks (credit fraud and employment references).Who we areAt Vanquis our purpose is simple: to deliver caring banking that helps people make the most of lifes opportunities. Founded in 1880 were now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible tailored proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UKs Best Employers 2025 ranked top 50 nationwide and seventh in Banking & Financial Services. Were also proud signatories of the Armed Forces Covenant actively supporting veterans reservists and military by our values caring for people pulling together finding better ways and getting the right things done were building a workplace where colleagues feel connected valued and empowered. Alongside competitive pay we offer meaningful benefits salary reviews a discretionary bonus scheme and continued invested in your development too. With the right support and hands-on learning youll grow your skills shape your career and realise your We HireWe use AI to help organise applications and surface early matches but all decisions are made by humans. Please apply authentically especially during OpportunitiesVanquis Bank is an Equal Opportunity Employer. We value everyones unique background identity and experience and were committed to a workplace where all colleagues can you need any adjustments or support during the recruitment process please contact and well be happy to help.