Customer Experience and Insight Manager
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience & Insights Manager
Location:HQ Glasgow
Salary benefits:55200 - 69000pa annual bonus (up to 15%) single cover healthcare with a strong benefits package and our excellent pension scheme wherewelldouble match your contribution up to a company contribution of 10%.
Closing Date:Thursday 7th May
Help us create a better future quicker
At SP Energy Networks our customers are the spark that drive everything we do their voices shape our decisions their experiences guide our priorities and their future inspires our ambition.Weresearching for a Customer Experience & Insights Manager who can harness the power of customer insight and performance data to create meaningful lasting this roleyoullchampion the customer at every turn turning real stories and real feedback into action that transforms how we deliver energy to millions todaytomorrowand far into the future.
Whatyoullbe doing
Youlllead the development of a singledata drivenview of performance across our Customer Service Directoratebringing together customer feedback operational performance networkinsightand regulatory outcomes. Your work will ensure our leaders and teams have the right information in the right format to make informed decisions and drive continuous improvement.
Youllshape and embed customer experience strategies that improve satisfactionloyaltyand advocacy translating insight into clear deliverable actions across SPEN and our contract partners.Youllalso lead external benchmarking activity driving accreditation andaward-winningperformance and supporting the delivery ofmultim in customer service incentives underour regulatoryprice control.
When it matters mostyoullbe the steady hand behind our storm response and major eventsbringing clarity insight and rapid reporting that empowers confident decisionmaking under pressure.Youllalso sit at the heart of governance for the Customer Service Directorate shaping how we manage risk regulatoryobligationsand budget control. As the connective force across our departmentyoullhelp uphold stronggovernanceinan engaging and positive waywhile driving the brilliant customerfirst service that defines SP Energy Networks.
Whatyoullbring
Youllbe an experienced leader in customer experience performanceinsightor operational reporting with a strongtrack recordof delivering measurable improvements in customer satisfaction.Youllbe confident working with complex data sets using modern visualisation tools to turn insight into action.
Youllbring strong stakeholder influencing skills financial awareness and experience of regulatory reportingriskand quality frameworks. Most importantlyyoullbe passionate aboutcustomersandabout the standards weexpectusinginsight to drive better outcomes.You will be serios about learning to make informed decisions build relationships through credibility and be able to shape and drive practical across right across our business.
Whatsin it for you
As well as a competitive salary which is reviewed annually you can also enjoya number ofother benefits. With our pension schemewelldouble match your contribution up to a company contribution of 10%.
At ScottishPower we believeitsthelittle thingswe do in life that makea big difference. From helping you look after your familys wellbeing save for your future andtake personal steps for climate action our benefits are designed to help you do just that- sothat you have everything you need to take care of your world today and tomorrow.Thatswhy our benefits include:
36 days annual leave
HolidayPurchase perfect your work/life balance with extra annual leave
Share Schemes
PayrollGiving andCharityMatchedFunding
Technology Vouchers save more and spread the cost of your technology purchases
Electric Vehicle Schemes to help you transition to green/clean driving
Cycle to Work scheme andPublicTransportSeasonTicketLoans
Healthcarebenefit optionsincluding:DentalInsurancePrivateMedicalInsuranceHealthCashPlanand annualHealthAssessments
Life Assurance (4x salary)
Access toSavesmartfinancial wellbeing support
Plusshopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generateall ofour energy from renewable resources and a drive to create the energy infrastructure of the futurewereat the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverseopportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.
Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your backgroundyoullfit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
May-8-2026Required Experience:
Manager
