Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Sales and Customer Service Representative Dutch Speaking
(Dutch and Belgian Market)
At VELUX we offer you the opportunity to grow shape your own career and work in an international sustainable company.
Wereexpanding our Online Sales team and are looking for aDutch-speaking Customer Service Representative with a strong sales mindsetto support our web shops and marketplace customers in the Netherlands and Belgium.
Whatyoulldo:
- Providesales-focused customer servicevia phone emailWhatsAppand chat for the Dutch and Belgian markets.
- Handle incoming sales leads create tailored quotes actively followupand convert them into orders.
- Support customers after sales: deliveries claims returns installation help payment issues.
- Process orders and returns in our systems (including web shops and marketplaces like ).
- Identifycommercial opportunities during customer contact and promote relevant products or solutions.
- Contribute to process improvements and a better customer experience.
- Participate in projects related to the role.
What you bring:
- Fluent in Dutch (spoken and written).
- Good levelof English; knowledge of French or Spanish is a plus but not a need.
- Experience incustomer servicesalestelesalesoraccount managementis an advantage.
- Confident in using MS Office.
- Strong communicationskills and a proactivecommercial mindset.
- Problem-solving attitude and attention to detail.
- Flexible and adaptable comfortable in a hybrid international environment sometimes supporting other teams or markets while managing written requests in multiple languages
Required Experience:
Unclear Seniority
About Company
Bring natural light and fresh air into your home through the roof. Create healthy homes with better indoor climate and save energy building active houses
