Office Services Manager
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Job Location:
Pleasanton, CA - USA
Monthly Salary:
$ 83045 - 97700
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Office Services ManagerJob Description Summary
The Office Services Manager is responsible for delivering a high-quality client-focused workplace experience by overseeing office services operations while serving as a trusted partner to client contacts and internal stakeholders. This role acts as a key point of connection between the client on-site teams and C&W Services support functions ensuring service excellence alignment with contractual commitments and continuous improvement.Job Description
Client Relationship & Customer Experience
Serve as the primary day-to-day point of contact for assigned client representatives related to office services delivery.
Build and maintain strong professional relationships with client stakeholders through regular communication service reviews and issue resolution.
Proactively identify client needs anticipate concerns and deliver solutions that enhance the overall workplace experience.
Ensure services are delivered in accordance with client expectations SLAs KPIs and contractual agreements.
Represent C&W Services as a client advocate escalating risks or opportunities as appropriate and ensuring timely follow-through.
Office Services Operations
Manage daily operations of office services (e.g. mailroom reception conference services reprographics office supplies hospitality etc.) ensuring consistent quality and efficiency.
Develop implement and maintain standard operating procedures aligned with client requirements and C&W Services standards.
Monitor service performance metrics and use data to drive continuous improvement and cost efficiency.
Lead initiatives that improve process effectiveness service delivery and employee and client satisfaction.
Internal Stakeholder Collaboration
Partner closely with internal C&W Services teams (Facilities IFM HR Finance Procurement EHS and TA as applicable) to ensure seamless service delivery.
Collaborate with account leadership to support strategic account objectives client engagement initiatives and reporting needs.
Effectively communicate operational updates risks and performance results to internal stakeholders and leadership.
Support onboarding training and development of on-site team members in partnership with HR and Talent functions.
Leadership & People Management
Provide direct leadership to office services staff including coaching performance management scheduling and engagement.
Foster a customer-first culture emphasizing accountability service excellence and professionalism.
Ensure team members understand client expectations and how their roles impact the broader client relationship.
Financial & Compliance Management
Support budget management expense control and vendor oversight related to office services.
Ensure compliance with C&W Services policies client guidelines and safety standards.
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Qualifications & Experience
Bachelors degree or equivalent combination of education and experience.
5 years of experience in office services facilities support or workplace operations preferably in a client-facing or outsourced services environment.
Demonstrated experience managing client relationships and stakeholder expectations.
Proven ability to lead teams and influence without authority across functional groups.
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Core Competencies
Client Relationship Management
Stakeholder Communication & Influence
Service Delivery & Operational Excellence
Problem Solving & Continuous Improvement
Team Leadership & Development
Data-Driven Decision Making
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Success Indicators
High client satisfaction scores and positive client feedback
Consistent achievement of SLAs and KPIs
Strong internal partnerships and collaboration across teams
Engaged well-trained and high-performing office services team
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 83045.00 - $97700.00
C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: C&W ServicesRequired Experience:
Manager
About Company
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