Technology Operations Analyst

SoftPro

Job Location:

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

About SoftPro
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh North Carolina.

Why Join SoftPro
We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:
Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journalan honor weve earned 13 times since 2012!

If these values resonate with you wed love to have you on our team!

What are we looking for
SoftPro is seeking a Technology Operations Analyst to join our Technology Operations team. This position can be based from our Raleigh NC office as hybrid or as a remote employee. As the Technology Operations Analyst you will:

Primarily be responsible for ensuring that SoftPros invoicing product catalog and customer data is controlled accurate and available for efficient use by application users and business processes.
Collaborate with a broad range of stakeholders to interpret requests challenge design and efficiency and implement effective use of company data.
Work Full Time / Mon-Fri (working hours negotiable).
If not located near the Raleigh office you will travel here a few times a year for team collaboration/training.

What will I do as a Technology Operations Analyst at SoftPro

Ensure SoftPros MS Dynamics 365 product catalog and invoicing data is accurate and available to enable license-based and transaction-based billing.
Maintain a deep understanding of the business use of SoftPros entitlements and services billing data across multiple systems and processes.
Collaborate with stakeholders to ensure company data is used efficiently and remains accurate and available when fulfilling changes or enhancements.
Build and maintain data visibility products that empower business decision making through common tools (SQL SSRS Power BI).
Employ data migration and transformation tools (SQL Power Automate PowerApps Cloud Flows) to manage the flow of data between accounting invoicing and customer relationship management platforms.
Create and maintain documentation for Technology Operations processes & the knowledge base and for end users of Technology Operations applications.
Support Technology Operations end-users escalate issues to the development team and assist in end-user licensing and provisioning.

What will I need to be successful as a Technology Operations Analyst at SoftPro

Be an analytical problem solver and possess a detail-oriented mindset.
Possess a strong understanding of how multiple applications work together and how to maintain data synchronization across multiple systems.
At least 2 years experience with common data management and reporting concepts and be willing to demonstrate continuous learning in applications and tools (to include SQL Power BI Power Automate Dynamics 365 CRM and Dataverse and 3rd party applications) relevant to the Technology Operations team mission.
Leverage Generative AI tools to accelerate data analysis and delivery of work products.
2 years experience in roles involving basic Financial Accounting principles (balanced ledgers or transactions sales tax or revenue data recording sales catalog).
2 years experience working with product and services invoicing data that includes usage-based and license-based billing.
Maintain a security-first mindset in all development and data management activities.
Practice a customer-first attitude and be receptive to change.
Demonstrate urgency in your work dedication to teammates and readiness to contribute to a fluid and fast-paced environment.
Have experience collaborating with developers and product owners on an Agile or Scrum development team

Why Youll Love Working Here

Be part of a supportive fun team that values innovation and collaboration.
Enjoy opportunities for professional growth and continuous learning.
Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact
Join a team that values innovation collaboration and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values
At SoftPro our success is built on the principles we live every day:

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

Equal Opportunity Employer
FNF its affiliates and subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

About SoftProSoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in res...

Primarily be responsible for ensuring that SoftPros invoicing product catalog and customer data is controlled accurate and available for efficient use by application users and business processes.
Collaborate with a broad range of stakeholders to interpret requests challenge design and efficiency and implement effective use of company data.
Work Full Time / Mon-Fri (working hours negotiable).
If not located near the Raleigh office you will travel here a few times a year for team collaboration/training.

What will I do as a Technology Operations Analyst at SoftPro

Ensure SoftPros MS Dynamics 365 product catalog and invoicing data is accurate and available to enable license-based and transaction-based billing.
Maintain a deep understanding of the business use of SoftPros entitlements and services billing data across multiple systems and processes.
Collaborate with stakeholders to ensure company data is used efficiently and remains accurate and available when fulfilling changes or enhancements.
Build and maintain data visibility products that empower business decision making through common tools (SQL SSRS Power BI).
Employ data migration and transformation tools (SQL Power Automate PowerApps Cloud Flows) to manage the flow of data between accounting invoicing and customer relationship management platforms.
Create and maintain documentation for Technology Operations processes & the knowledge base and for end users of Technology Operations applications.
Support Technology Operations end-users escalate issues to the development team and assist in end-user licensing and provisioning.

What will I need to be successful as a Technology Operations Analyst at SoftPro

Be an analytical problem solver and possess a detail-oriented mindset.
Possess a strong understanding of how multiple applications work together and how to maintain data synchronization across multiple systems.
At least 2 years experience with common data management and reporting concepts and be willing to demonstrate continuous learning in applications and tools (to include SQL Power BI Power Automate Dynamics 365 CRM and Dataverse and 3rd party applications) relevant to the Technology Operations team mission.
Leverage Generative AI tools to accelerate data analysis and delivery of work products.
2 years experience in roles involving basic Financial Accounting principles (balanced ledgers or transactions sales tax or revenue data recording sales catalog).
2 years experience working with product and services invoicing data that includes usage-based and license-based billing.
Maintain a security-first mindset in all development and data management activities.
Practice a customer-first attitude and be receptive to change.
Demonstrate urgency in your work dedication to teammates and readiness to contribute to a fluid and fast-paced environment.
Have experience collaborating with developers and product owners on an Agile or Scrum development team

Why Youll Love Working Here

Be part of a supportive fun team that values innovation and collaboration.
Enjoy opportunities for professional growth and continuous learning.
Make a real difference by helping customers succeed with tools that power the real estate industry.