Solutions Associate

The Solutions Associate will support our sales team as a core technical resource - helping drive the technical win by clearly communicating how TEALs connectivity and eSIM solutions address customer needs. Youll work closely with Account Executives to run effective discovery support demos and evaluations and help customers move from questions to confidence.

Youll also partner cross-functionally with Customer Support Product and Engineering by bringing structure to customer feedback assisting with investigations and helping ensure customer-impacting issues and requests are clearly captured and routed.

Youll engage with innovative companies across industriesfrom EV charging and drones to smart metering and telematicsand help translate technical requirements into practical solutions.

The ideal candidate is a proactive problem-solver who can bridge customer technical teams and commercial goals. You should be comfortable learning quickly communicating clearly and moving between customer conversations light technical troubleshooting and internal coordination.

Key Responsibilities

Technical Sales Partnership

Partner with Account Executives to support new business and revenue goals.

Participate in technical discovery calls to understand customer use cases requirements and constraints.

Document discovery outcomes and help translate requirements into next steps (demo plan PoC plan technical validation items).

Solution Design & Architecture

Support solution design using our eSIM connectivity and management platform (including APIs).

Create and maintain solution artifacts such as architecture diagrams data flows and technical write-ups that map TEALs solution to the customers needs.

Collaborate with senior technical resources to validate approach assumptions and integration requirements.

Demonstration & Proof of Concept (PoC)

Deliver compelling product demonstrations leveraging standard demo assets and tailoring to customer context with guidance and collaboration.

Support customer PoCs by coordinating technical steps assisting with setup tracking progress and helping ensure a successful evaluation.

Gather and summarize PoC feedback for internal teams (Sales Product Engineering).

Cross-Functional Technical Expertise

Partner with Customer Support and Engineering to investigate reproduce and resolve customer-reported technical issuesowning clear communication and structured handoffs.

Act as the voice of the customer by providing actionable feedback to Product and Engineering to influence roadmap and improvements.

Support technical responses for RFPs RFIs and security questionnaires (with guidance for more complex sections).

Required Skills & Experience

13 years in a customer-facing technical role such as Solutions Engineering Sales Engineering Technical Account Management Implementation or Technical Support.

Working knowledge of APIs and integrations (REST/JSON) with the ability to run tests (e.g. Postman) troubleshoot basic requests and explain concepts to mixed technical audiences.

Strong problem-solving and troubleshooting skills with the ability to break down issues across systems and communicate findings clearly.

Excellent communication and presentation skills with the ability to simplify technical topics for business stakeholders.

Ability to manage multiple threads of work across sales cycles customer requests and internal stakeholders in a fast-moving environment.

Preferred Qualifications

Familiarity with the cellular and mobile ecosystem (MNOs MVNOs relevant standards and network concepts).

Exposure to eSIM concepts and provisioning flows or demonstrated ability to learn new technical domains quickly.

Experience in IoT/M2M or TEALs customer verticals (e.g. telematics EV smart metering drones logistics).

Familiarity with IoT protocols (MQTT CoAP LwM2M) and/or cloud platforms (AWS IoT Azure IoT Hub).