IT Service Desk Technician – Tier 1
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business headquartered in Vienna VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts we deliver best-in-class expertise to solve complex technical problems.
Were looking for a talented IT Service Desk Technicianto join our team inWashington DC. This position will support a complex government client and will provide first-level IT support in a ServiceNow-based this role you will serve as an initial point of contact for users assist with common technical issues and help ensure a positive support experience across a secure enterprise environment.
Work Location:
Onsite Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a Secret security clearance.
Primary Roles and Responsibilities:
- Respond to user requests via phone email portal and walk-up support
- Create update and manage tickets in ServiceNow
- Troubleshoot password resets account access issues Microsoft 365 issues and VPN connectivity
- Provide basic troubleshooting for workstations printers and standard software
- Escalate complex issues to higher support tiers as needed
- Communicate clearly with users on ticket status and next steps
- Document support activities accurately in the ticketing system
- Follow support procedures SOPs and knowledge articles
- High school diploma required; associate degree or technical training preferred
- 1 year of IT support help desk or customer support experience
- Strong customer service and communication skills
- Ability to work in a structured fast-paced support environment
- Windows 11 and standard desktop support
- Microsoft 365 applications including Outlook Teams and Office
- Basic networking concepts and VPN connectivity
- Account support in Active Directory or similar identity systems
- ServiceNow or other enterprise ticketing platforms
- Remote support tools and basic troubleshooting workflows
CompTIA Security
The Perks of Being on Our Team
ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
- Employee Assistance Program
- 401K
- Medical/Dental/Vision Insurance
- Life/Short-Term Disability/Critical Illness/Accident Insurance
- 15 PTO Days
- 11 Federal Holidays
- Up to $5K towards continuing education and/or professional development
Required Experience:
IC
About Company
Government Contracting, Enterprise Cyber Security, Digital Transformation, Migration & Modernization, Complex Program Management
