Assistant Team Leader

As an Assistant Team Leader youll be right at the heart of our member experience team supporting our consultants to deliver outstanding customer service while keeping our culture upbeat connected and full of energy.

This role is all about balance: half your time will be on the front line connecting with our members and the other half supporting your team to shine and building your capabilities as a leader.

No two days are the same and thats what makes it exciting. Youll play a big part in shaping a supportive high performing team that truly makes a difference to our members.

What youll do:

• Jump in with the team taking calls answering messages and supporting members directly

• Partner with your Team Leader to coach motivate and celebrate your team

• Support new starters to find their rhythm confidence and that signature HBF spark

• Keep an eye on performance and member feedback spotting opportunities to coach and grow

• Lead team huddles celebrate wins big and small and keep everyone connected to our purpose

• Help create a culture where recognition development and wellbeing are just part of the everyday

About you:
Youre a natural motivator problem solver and people person whos all about lifting others up. You bring:

• Experience (or capability) leading or coaching in a service or sales environment

• A passion for helping others perform at their best celebrating when they do

• Great communication skills and the confidence to influence positively

• A curious proactive mindset you look for ways to make things smoother or smarter

• The ability to juggle multiple priorities with a calm can-do attitude

• Familiarity with Salesforce and MS Office

Next Steps
Applying is as simple and quick as clicking on the Apply Now button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks National Police Clearance and verification of working rights in Australia.

Inclusion and Accessibility
At HBF we believe in the potential of every individual. Were committed to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger. We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community including transgender and gender-diverse applicants.

We want you to Be You Be Bold and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process please contact us at .

To learn more about our commitments visit: Community Initiatives HBF Health Insurance