Technical Account Engineer

Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.

Role Overview:

You will be on the front lines providing world-class support as a Managed Services Engineer acting as the ultimate technical champion for enterprise customers. This deeply technical role requires you to maintain tune and troubleshoot Impervas Application and Data Security platforms. Alongside your hands-on engineering duties you will build long-term relationships with key stakeholders learn about their unique environments and serve as their dedicated technical advisor.

What Youll Do:

• Hands-on Maintenance & Tuning: Maintain the Imperva stack of products on behalf of the customer from creating rules to analysing events and tune security and audit rules.

• Incident Response & Troubleshooting: Become an expert in troubleshooting Imperva products performing Incident Response and conducting Root Cause Analysis. Participate in a global team to protect Imperva customers from bad actors.

• Deployment & Configuration: Help with the configuration installation and setup of Imperva products and assist organisations in migrating existing pipelines and workloads to Imperva.

• Proactive Health Checks & Analysis: Perform periodic system health checks and service reviews to assess system performance. Analyse customer data including case trends traffic and security alerts to provide solid recommendations to improve the overall security posture.

• Customer Advocacy & Resolution: Serve as the primary technical expert for assigned customers accelerating case closures and increasing visibility on pain points. Work with customers partners and internal Imperva teams (Dev QA Security) to reach timely resolutions.

• Technical Guidance: Educate customers on new features provide security/audit analysis and deliver tailored training sessions and documentation based on their needs.

What Were Looking For:

• Experience: 2 to 4 years of experience in technical support technical account management or information security.

• Network & Web Security: Deep understanding of TCP HTTP/S SSL DNS Reverse Proxy Firewalls and common OWASP Top Ten Web Application and API vulnerabilities.

• System Administration: Hands-on experience with Linux-based OS and basic troubleshooting tools.

• Database & Cloud Expertise: Familiarity with RDBMS (MSSQL Oracle MySQL PostgreSQL MongoDB) and cloud platforms (AWS preferred Azure GCP).

• Scripting & Syntax: Knowledge of and ability to understand and write regex expressions as well as experience in common scripting languages (bash shell Python preferred).

• Communication Skills: Strong interpersonal communication and analytical skills with the ability to present complex technical concepts to technical and non-technical stakeholders.

• Operational Readiness: Ability to manage multiple customer accounts simultaneously willingness to travel to customer sites as needed and participation in rotating on-call schedule shifts.

• Education/Certifications: Bachelors degree in computer science or related field; certifications such as CISSP CISM or database-specific certifications are a plus.

At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.