General Qualifications:

The Accommodations Assistant Manager is a Ministerial position. Ministerial staff render their work stewardship relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming MHAs Christian mission vision beliefs and standards of conduct. They are responsible for defining cultivating and leading MHAs Christian community conference programs and retreats. All staff join into our community life of prayer worship and spiritual activity including but not limited to staff meetings attendance at programs Bible Study and staff gatherings

Position Objective:

The Accommodations Assistant Manager is responsible for assisting in the managing and directing of the daytoday operations of all housekeeping and laundry functions and participating in and enforcing quality assurance for the Accommodations Department in a manner consistent with MHAs mission vision and values.

Key Job Accountabilities:

• Provide support to the Accommodations Manager in all areas of operation such as: staff training coaching staff development and also enforces the departments standard operating procedures.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Identify opportunities for improvement with employee performance and assist with coaching and retraining where necessary.
• Review the Accommodations section on the guest feedback forms take actions on guest complaints and also share guest compliments with staff members.
• Assist and lead morning huddle meetings including preparing a 5-minute Bible devotion.
• Other duties as assigned.

Supervisory Responsibilities:

• Housekeepers Laundry Attendant Linen Driver

Education/Certifications/Licenses:

• Valid drivers license with a good driving record.
• High School Graduate or equivalent.
• Bachelors Degree preferred.

Work Experience:

• Minimum two years housekeeping experience in a supervisory capacity. Three or more years non-housekeeping supervisory experience may be substituted.

Knowledge Skills and Abilities:

• Knowledge and familiarity with the operations of MHA.
• Ability to prioritize and organize work assignments direct performance of assigned staff and follow up where needed.
• Detail oriented and must show initiative to strive for excellence in all duties.
• Knowledge of proper cleaning techniques requirements and use of equipment and knowledge of proper and safe chemical handling.
• Bilingual (English/Spanish) preferred. Fluency in English is required.
• Team-oriented approach to working interdepartmentally and ability to shift plans with tact and grace.
• Possesses ministry skills and sensitivity to cross-cultural experiences.
• Great interpersonal skills with people of all ages.
• Ability to work in a fast-paced environment.
• Ability to respond to both guests and staff with courtesy.
• Ability to work with a team using good judgment and decision-making abilities.
• Ability to lead and teach with patience and clear instruction with minimum supervision.

Physical Demands:

The physical environment requires the employee to work both inside and outside in heat/cold wet/humid and dry/arid conditions. Requires sitting standing squatting stooping twisting ability to lift/carry up to 50 lbs. Constant walking required.

Additional Requirements:

• Ability and willingness to work all major holidays and weekends.
• Must agree to and comply with MHAs employee driving guidelines for MHA-owned vehicles and personal vehicles for business purposes.
• Adherence to the basic principles as expressed in MHAs Mission Vision Values and Commitment statements.
• Adherence to company dress code and professional standards for personal grooming and appearance.
• Satisfactory completion of background investigation or valid work permit as well as ability to provide proof of eligibility to work in the United States.

*This job description reflects essential functions of this position. It does not restrict managements right to reassign duties and responsibilities to this job at any time.

General Qualifications:

The Accommodations Assistant Manager is a Ministerial position. Ministerial staff render their work stewardship relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming MHAs Christian mission vision beliefs and standards of conduct. They are responsible for defining cultivating and leading MHAs Christian community conference programs and retreats. All staff join into our community life of prayer worship and spiritual activity including but not limited to staff meetings attendance at programs Bible Study and staff gatherings

Education/Certifications/Licenses:

• Valid drivers license with a good driving record.
• High School Graduate or equivalent.
• Bachelors Degree preferred.

Work Experience:

• Minimum two years housekeeping experience in a supervisory capacity. Three or more years non-housekeeping supervisory experience may be substituted.

Knowledge Skills and Abilities:

• Knowledge and familiarity with the operations of MHA.
• Ability to prioritize and organize work assignments direct performance of assigned staff and follow up where needed.
• Detail oriented and must show initiative to strive for excellence in all duties.
• Knowledge of proper cleaning techniques requirements and use of equipment and knowledge of proper and safe chemical handling.
• Bilingual (English/Spanish) preferred. Fluency in English is required.
• Team-oriented approach to working interdepartmentally and ability to shift plans with tact and grace.
• Possesses ministry skills and sensitivity to cross-cultural experiences.
• Great interpersonal skills with people of all ages.
• Ability to work in a fast-paced environment.
• Ability to respond to both guests and staff with courtesy.
• Ability to work with a team using good judgment and decision-making abilities.
• Ability to lead and teach with patience and clear instruction with minimum supervision.

Physical Demands:

The physical environment requires the employee to work both inside and outside in heat/cold wet/humid and dry/arid conditions. Requires sitting standing squatting stooping twisting ability to lift/carry up to 50 lbs. Constant walking required.

Additional Requirements:

• Ability and willingness to work all major holidays and weekends.
• Must agree to and comply with MHAs employee driving guidelines for MHA-owned vehicles and personal vehicles for business purposes.
• Adherence to the basic principles as expressed in MHAs Mission Vision Values and Commitment statements.
• Adherence to company dress code and professional standards for personal grooming and appearance.
• Satisfactory completion of background investigation or valid work permit as well as ability to provide proof of eligibility to work in the United States.