Desktop Support Technician

Location: 501 E. Koenig Ln (moving to 9300 W. Hwy 71 during the summer)
Department: IT

Job Summary

We are seeking a reliable and customer-focused Desktop Support Technician to provide technical assistance to end users across the organization. The ideal candidate will have hands-on experience with Microsoft 365 user setup computer hardware and software troubleshooting and a solid foundational understanding of networking and security concepts.

Key Responsibilities

• Provide Tier 12 desktop support for Windows-based workstations laptops printers and peripherals
• Set up configure and support Microsoft 365 user accounts including email licensing and basic administration
• Troubleshoot and resolve hardware issues such as desktops laptops monitors and related accessories
• Install configure and maintain operating systems and standard business applications
• Assist with basic network troubleshooting (connectivity Wi-Fi VPN printers ports)
• Support basic security practices including endpoint protection password resets MFA support and user access requests
• Document issues solutions and procedures within the ticketing system
• Escalate complex technical issues to senior IT staff as needed
• Deliver friendly professional and timely support to end users

Required Qualifications

• 13 years of experience in a desktop support help desk or similar IT role
• General knowledge of Microsoft 365 user setup and support
• Strong understanding of Windows operating systems (Windows 10/11)
• Experience with hardware troubleshooting and basic computer repair
• Fundamental knowledge of networking concepts (TCP/IP DNS DHCP LAN/WAN)
• Basic understanding of IT security principles and best practices
• Excellent communication and customer service skills
• Must have a valid drivers license
• Able to perform physical
• Ability to prioritize tasks and work independently in a fast-paced environment

Physical Requirements

• Ability to lift and move IT equipment up to approximately 4050 pounds
• Ability to bend kneel crouch and crawl to access desks equipment racks and cabling
• Ability to stand or walk for extended periods while performing support tasks
• Ability to use hand tools and perform repetitive tasks related to hardware installation and repair
• Ability to work in confined spaces such as under desks or in network closets when required

Preferred Qualifications

• Associates or Bachelors degree in Information Technology or related field
• Relevant certifications (CompTIA A Network Microsoft certifications)
• Experience with ticketing systems and remote support tools
• Familiarity with Active Directory and basic group policies

What We Offer

• Competitive compensation and benefits
• Opportunities for professional growth and training
• Collaborative and supportive IT team environment
• Exposure to a wide range of technologies and systems

To Apply:
Submit your resume and a brief cover letter detailing your relevant experience.