Primary Details

Application Delivery Specialist

• Location: London

• Type: Permanent full time

• Happy to talk flexible working

The Opportunity

QBE is seeking an experienced Application Delivery Specialist to join our Data & Analytics team based in London. This role reports to the Application Delivery Lead and is responsible for the stability resilience and continuous improvement of businesscritical data platforms while leading a team delivering BAU support and small highvalue changes.

This role is ideal for a proactive candidate who thrives in regulated environments can balance operational excellence with change delivery and is confident engaging senior stakeholders across Technology and business.

Having the right to work in the UK is a requirement for this may consider sponsorship at its discretion.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Werean international insurer with more than 13000 people working across 26 countrieswhich meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.

Your new role

• Provide seniorlevel application support for businesscritical Data & Analytics platforms contributing to service stability resilience and continuous improvement

• Act as a key contributor to Incident Problem and Change Management including support for major incidents and seniorstakeholder communications

• Contribute to the prioritisation and delivery of small enhancements and fixes within a fixed BAU capacity model balancing operational risk and business value

• Work closely with business stakeholders (including Actuarial Underwriting Operations and Finance) to understand user needs agree priorities and manage expectations

• Coordinate daytoday activities of delivery partner teams across offshore locations supporting service quality and timely delivery

• Coach and mentor team members support knowledge transfer and contribute to process improvement initiatives

• Support effective monitoring alerting and operational readiness across supported platforms

About you

• Proven experience leading production support teams in complex enterprise environments within financial services (insurance or banking)

• Experience operating in regulated environments with strong understanding of enterprise risk management governance and controls including audit support

• Experience supporting largescale MI ETL data warehousing and analytics platforms including batchdriven environments

• Strong working knowledge of ITILbased service management with handson experience across Incident Problem and Change and ITSM tools such as ServiceNow and/or Remedy (mandatory)

• Proven ability to manage businesscritical systems in timepressured highly visible environments

• Strong stakeholder management and prioritisation skills including negotiation where delivery capacity is constrained

• Experience leading delivery squads operating within an Agile delivery model with handson experience facilitating and participating in core Agile ceremonies

• Experience working with thirdparty vendors and offshore delivery models

• Track record of delivering process improvements that strengthen stability control and risk posture

• Awareness of MS SQL monitoring and observability tools and capacity planning considerations in largescale IT environments

• ITIL Foundation certification (mandatory); Agile / Scrum Master certification (desirable)

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.

• Flexible working-balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.

• Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.

To learn more about benefits of working with us clickRewarding our people - QBE European Operations

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025:

• Winner: Commercial Lines Insurer of the Year Winner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year Winner: Insurance Personality of the Year - Chris Wallace Executive Director UK insurance

• AXCO Global Insurance Awards 2024 Winner:Network Management of the Year

• Insurance Business UK 5-Star Cyber Awards 2024:QBE rated as a 5-Star Cyber Insurer

To learn more about our achievements clickhere

Apply now andletsmake it happen!

Ifyourelooking for a career that combines yourexpertiseand your empathy click Apply today.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.