Patient Access Supervisor (72168)

Womens Care founded in 1998 is a leading womens healthcare group in the United States dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country Womens Care provides comprehensive patient care in obstetrics gynecology gynecologic oncology urogynecology gynecologic pathology breast surgery genetic counseling maternal fetal medicine laboratory services and fertility.

The Patient Access Supervisor is responsible for providing professional supervisory support to patient access team and other administrative staff within an assigned unit following established standards and practices.

• Responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Supervisor.
• Maintain provider templates driving a targeted increase in utilization week to week in alignment with organizational goals.
• Weekly review of online scheduling platforms and communication to the Practice Manager regarding errors or inconsistencies such as incorrect or missing appointment times incorrect or missing appointment types etc.
• Daily oversight of proper use of provider schedules such as visit types appointment duration use of blocks etc.
• Enforce policies and procedures related to patient access workflows as instructed by the Practice Manager.
• Handle non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement.
• Supervise train and understand all administrative positions for all locations to include billing verification front office (check in and checkout) scheduling call center and medical records.
• Oversee and manage front desk/check-in/check-out workflows and process to reduce errors improve financial performance and increase patient satisfaction.
• Manage call center responsibilities including call completion times call ques and routing wait times and staffing allocation.
• Create and run daily and monthly eCW reports (schedule appointment types charges and payments etc.); maintains and reports analytical and statistical data as required.
• Oversee and order office equipment and supplies when needed and review with Practice Manager for cost control measures.
• Demonstrate and embody the Womens Care mission and core values.
• Compliance with all HIPAA rules regulations and guidelines.
• Other duties as assigned.

Qualifications:

• HS Diploma or equivalent required; Bachelors degree preferred.
• Minimum of two years progressive experience working in a medical practice preferably in OBGYN.
• Experience working with EMR systems with knowledge of functionality; eCW a plus.
• Knowledge of medical terminology medical billing and insurance reimbursement.
• Ability to lead and manage a team with experience in conflict resolution.
• Ability to provide critical thinking skills solve problems and identify solutions.
• Strong attention to detail and accuracy.
• Displays a professional and positive outlook and manner.
• Must be dependable reliable and punctual.
• Ability to work cooperatively in group situations; offers assistance and support to coworkers actively resolves conflicts inspires trust of others and treats patients and coworkers with respect.

WHY JOIN WOMENS CARE

We Offer:

• Competitive compensation package
• Health dental and vision benefits
• Paid time offand paid holidays
• 401k plan
• An opportunity to make a difference in patientslives every day!

At Womens Care we believe that our success is built on a foundation of strong shared values. These values guide our actions shape our culture and define who we are as an organization.

1. Communication & Collaboration
2. Transparency
3. Accountability & Integrity
4. Patient Care & Innovation
5. Excellence
6. Respect

With the commitment of our employees we remain true to our mission of providing unparalleled healthcare services to women every day.