Deployment Operations Lead

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers dont just communicate - they make decisions take action and run operations autonomously across voice email and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics built our own voice stack models and orchestration layer from the ground up and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

Role Overview:

We are looking to grow our team with a Deployment Operations Lead to act as the operational backbone of our Deployments organization. This is a role for a high-output operator who loves discipline structure and execution. At HappyRobot you will sit at the critical intersection of three key functions: Deployments (Forward Deployed Engineers and Deployment Strategists) Commercial and Product. You are the connective tissue that ensures every account is staffed correctly delivered on and continuously improving. You will own the playbooks the staffing model and the feedback loops that turn deployments from a series of one-off engagements into a repeatable scalable enginewhether that means building a new onboarding runbook reallocating FDEs across accounts mid-quarter or structuring how commercial scopes the next deal.

Key Responsibilities:

• Playbooks & Delivery Standards: Build and maintain the playbooks that define how HappyRobot deploys. You will codify what good looks like at every stagescoping kickoff integration go-live expansionso that every FDE and DS has a clear proven path to follow instead of reinventing the wheel on each account.

• Staffing & Capacity Planning: Own the staffing model for the deployment team. You will match the right FDEs and DSs to the right accounts based on customer complexity technical fit and team capacity and you will continuously rebalance as priorities shift. You are the person who knows at any given moment who is on what and why.

• Delivery Assurance: Ensure every account lands. You will track delivery health across the portfolio surface risks before they become fires and drive the interventions needed to keep accounts on trackwhether thats pulling in extra engineering support re-scoping a workstream or escalating to leadership.

• Field Feedback Loop: Gather structured feedback from FDEs and Deployment Strategists on whats working and what isntacross tooling process product gaps and customer patterns. You will turn raw field signal into concrete improvements to how we deploy and make sure the lessons from one account compound into the next.

• Commercial Partnership: Sync closely with the commercial team to sharpen scoping and value-finding on new deals. You will make sure commercial understands what deployments can realistically deliver help shape how we frame value to customers and ensure deals are set up for successful delivery from day one..

Who You Are:

• An Operator: You possess a rare mix of operational rigor and field awareness. You dont just identify broken processes; you fix them and you know the difference between a process problem and a people problem.

• A Cross-Functional Translator: You can speak the language of engineers strategists and salespeople. You are comfortable being the person who aligns distinct teams toward a single objectivegetting customers to value.

• Disciplined & Systems-Oriented: You find satisfaction in order. You are the person who writes the playbook builds the staffing tracker and sets up the retro cadence that prevents future fires.

• Driven by Impact: You are a fixer. You dont need a perfectly defined path; you need a goal. You are happy to jump into a scoping call a staffing spreadsheet or a post-mortemwhatever is required to make sure the next account goes better than the last.

Requirements:

• 3 years of experience in a delivery operations or deployment-heavy role (e.g. Deployment Operations Professional Services Operations Solutions Engineering Technical Program Management or Forward Deployed Engineering).

• Strong operational aptitudeable to design and run repeatable processes across a distributed team.

• Experience working in a multi-stakeholder environment specifically interfacing between field/delivery teams and Commercial.

• Ability to balance big picture strategic work (playbooks staffing models commercial partnership) with in the weeds execution (unblocking a stuck account running a feedback session fixing a scoping doc).

Why join us

• Opportunity to work at a high-growth AI startup backed by top investors.

• Rapidly growing and backed by top investors including a16z Y Combinator and Base10.

• Ownership & Autonomy - Take full ownership of projects and ship fast.

• Top-Tier Compensation - Competitive salary equity in a high-growth startup.

• Comprehensive Benefits - Healthcare dental vision coverage.

• Work With the Best - Join a world-class team of engineers and builders

Our Operating Principles:

Extreme Ownership

We take full responsibility for our work outcomes and team success. No excuses no blame-shifting if something needs fixing we own it and make it better. This means stepping up even when its not your job. If a ball is dropped we pick it up. If a customer is unhappy we fix it. If a process is broken we redesign it. We dont wait for someone else to solve it we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task striving for excellence and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for just fine. We sweat the details because details compound. Whether its a product feature an internal doc or a sales call we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious meticulous and proud of what we build even when nobodys watching.

We are majos
Be friendly & have fun with your coworkers. Always be genuine & honest but kind. Majo is our way of saying: be a good human. Be approachable helpful and warm. Were building something ambitious and its easier (and more fun) when we enjoy the ride together. We give feedback with kindness challenge each other with respect and celebrate wins together without ego.

Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly act decisively and stay aligned. We aim for high leverage: the biggest results from the simplest smartest actions. Were running a high-speed marathon not a sprint with no strategy.

Talent Density and Meritocracy
Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We believe the best teams are built on talent density every hire should raise the bar. We reward contribution not titles or tenure. We give ownership to those who earn it and we all hold each other to a high standard. A-players want to work with other A-players thats how we win.

First-Principles Thinking
Strip a problem to physics-level facts ignore industry dogma rebuild the solution from scratch. We dont copy-paste solutions. We go back to basics ask why things are the way they are and rebuild from the ground up if needed. This mindset pushes us to innovate challenge stale assumptions and move faster than incumbents. Its how we build what others think is impossible.

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