Principal Technical Service Account Manager

Principal Technical Service Account Manager

About this role:

The Principal Technical Service Account Manager leverages in-depth technical specialties to provide customized solutions directly addressing client requirements. This role balances technical problem-solving with strategic account management ensuring client satisfaction through tailored solutions and proactive account oversight.

Responsibilities

• Develop close working relationships with the technical community of new or underdeveloped customers; identify penetrate and build relationships with key decision makers leading to new opportunities.

• Lead customer projects providing technical expertise and support to develop highquality costeffective and fitforpurpose solutions.

• Partner with sales teams to identify and shape new opportunities building a strong project pipeline.

• Manage pipeline with the Commercial team ensuring accurate delivery forecasts evaluating and mitigating risks and ongoing adjustments to volume and revenue projections

• Understanding customer needs culture capabilities structures and processes to support solution design pipeline development and technical strategies anticipates customer and market needs

• Provide customers with technical support related to processing issues or challenges.

• Follow and share market intelligence and industry trends to contribute to solution development.

• Promote Tate & Lyles technical leadership by presenting new product ideas and technologies to existing and potential customers including at technical symposiums.

• Support customers in using Tate & Lyle ingredients by leveraging knowledge of the ingredient portfolio and applications

• Create recognition for Tate & Lyles ingredients and technologies by developing and fostering industry relationships (including trainings and Workshops)

• Work crossfunctionally within Tate & Lyle to ensure customer performance goals are met.

• Be the technical reference for colleagues by driving technical discussions sharing expertise across the technical community and team and building connections with the global community to promote knowledge exchange.

Key Competences

• Strong understanding of food companies processing conditions and formulation/processing challenges.

• Combines technical expertise with insights into the external environment and customer business to drive commercially astute decisions aligned with strategic objectives.

• Think creatively analytically and holistically to explore problems and generate impactful technical solutions.

• Conducts rigorous highquality research aligned with scientific and professional standards elevating Tate & Lyles reputation.

• Adapts processes and approaches to customer needs; develops best practices and ensures alignment across teams.

• Leverages strong stakeholder understanding to influence align and engage internal and external partners.

• Takes accountability for delivering highquality timely and commercially successful solutions.

• Identifies and seizes new opportunities converts plans into actionable steps monitors progress and drives continuous improvement.

• Drive crossfunctional teams accountable for cost discipline realistic timelines and timely highquality responses to customer needs.

• Act as a proactive business contributor by identifying and bringing forward relevant insights supporting the development (VOCs NPDs Innodays) and leading the creation and refinement of workflow.

Tate & Lyle is an equal opportunity employer committed to the strength of an inclusive workforce.