Senior Digital Operations Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Senior Digital Operations manager

Location: Kingston United Kingdom (3 days in office per week 2 from home)

About the role:

This is a global digital operations role focused on turning the clients global social strategy into consistent highquality execution across alignment and operational discipline across local and regional teams enabling distinctive onbrand social activity at scale. This is a chance to shape how a global beverage brand organises and delivers social content and performance across multiple markets while working in a fastpaced creative environment.

This is a globaldigital andsocial operationsmanagement role. Your core purpose is to translate global social strategy into consistent measurable local execution acrossmarkets;creatingsynergybetween global and local activity improving planning cadencegovernanceand performance visibility. You will not be the primary strategist orcontentcreative lead; rather you will be the operational engine that ensures brand alignment content pillar fidelity planningdisciplineand delivery across priority markets. You will be expected to be socially literate and digitally fluentable to judge what good execution looks like and to interpret performancewhile being a confident programme manager who drives crossmarket role will primarily focus on globaldigital andsocial operations and crossmarket coordination; occasionally you may provide light handson social media support (e.g scheduling simple communitymanagementoverflow or brief content edits) as needed.

This role will:

• Sit in our global team with a strong interface into local market and regional digital and social teams.
• Operate as a programme manager across markets (particularly priority EU markets such as FranceTurkey BeneluxPolandand Spain) bringing planning reporting and governance together.
• Act as the operational lead for the Social Hub across priority markets ensuring harmonised reporting creativealignmentand content planning.

What you will be doing:

• Programme & project management:
  • Own crossmarket planning processestimelinesand delivery governance to ensure consistent execution to global strategy and content pillars.
  • Act as the daytoday coordinator between global channels regional teams and local markets to remove blockers escalate issues and keep programmes on track.
  • Manage stakeholder expectations andmaintainclear documentation of ways of workingapprovalsand content pipelines.
• Content planning & cadence:
  • Maintain and evolve content calendar frameworks and planning templates to create visibility and alignment across markets.
  • Ensure cadence and scheduling discipline for alwayson and campaign activity across InstagramTikTokand emerging social platforms.
  • Support local markets to adapt and repurpose global assets whilemaintainingbrand and toneofvoice consistency.
  • Working with the Senior Social Media Manager to support on the global social media channel for Instagram TikTok and emerging platforms as required for the client.
  • Collaborating with the key EU markets and play an active role in integrating local paid marketing plans with social media content.
  • Being at the forefront of culture with social listening and always having your finger on the pulse of what is relevant for our target Gen Z audience
• Operations for Social Hub & market enablement:
  • Operationally lead the Social Hub initiative across prioritymarkets: coordinate planning harmonise reporting align creative and enable crossmarket learnings.
  • Support markets to deliver social activity with distinctiveness and in line with agreed KPIs providing practical guidance and templates.
  • Performance tracking & insight:
  • Use native and thirdparty reporting tools to extract performance data produce harmoniseddashboardsand translate insights into actionable recommendations.
  • Diagnose performance trendsidentifygaps or risks inexecutionand propose optimisation opportunities across creative cadence or paid/organic integration.
• Partner & vendor coordination:
  • Briefcoordinateand manage agencies and external partners operationally (creative influencer media) to ensure delivery against timelines and quality standards.
  • Manage partnership activations and giveaways endtoend operationally ensuring governance and contract/asset management whererequired.
• Continuous improvement & governance:
  • Build andmaintaingovernance approvalworkflowsand version controls to reduce risk and increase speed to market.
  • Identifyoperational efficienciestoolingor capability improvements to evolve the social setup (e.g. greater integration of measurement/insights/media).

What you need to be great in this role:

• At least3 years experience in digital marketing social media or influencer marketing (brand or agency) with demonstrable experience in multimarket or regional coordination.
• Strong programme/project management skillsable to manage complex crossmarket workstreams and competing priorities.
• Handson social experience and credibility: deep understanding of social platforms (especially TikTok and Instagram) content formats and what good execution looks like.
• Experience with social publishing and analytics tools (native platforms and/or tools such as Hootsuite Later Sprinklr or similar).
• Comfortable extracting and interpreting data to create actionable insights and clear reporting for international audiences.
• Excellent stakeholder management and communication skills; confident presenting to senior and crossfunctional audiences.
• Proactive ownership mindset resilient under pressure and able to work autonomously across a matrixed organisation.
• Comfortable working across international teams;additionalEuropean language skills areadvantageous.
• Personal Attributes:
  • Highly organised detailoriented and processdriven.
  • Strategic yet pragmatic: can translate strategy into operational plans.
  • Collaborative and influential: builds strong relationships across internal and external teams.
  • Curious about culture and trends with a keen eye for what will resonate with Gen Z and younger audiences.

Req ID: 17074

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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.