Specialist, Training-Commercial Underwriting

We are hiring a Training Specialist Commercial Underwriting Reporting To:Assistant Manager Training and DocumentationFull-Time/Part- Time:Contract / Secondment (12 months)Posting Date:April 23 2026Closing Date:May 8 2026Salary Range: $52800 - $69400Hours of Work:8:30 a.m. 5:00 :Office Location: 8.6Toronto ONGreat location! Steps away from the main public transit station What we offer:Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe Opportunity: The Training and Documentation Department oversees the training and development for more than 1000 employees across the company. The team provides job specific training and communications through the intranet in-class training soft-skill training web-based tutorials peer training and self-directed learning assignments. The Department is responsible for supporting multiple divisions in the business including Residential Administration Residential Underwriting Sales and Commercial divisions nationally. The Training Specialist is responsible for the design development maintenance of training materials and delivering training sessions and programs. Support the Commercial Origination and Operation DivisionsFacilitate new hire onboarding programs development workshops and information sessions. Support the development of communication notices via e-mail and intranet web pages relating to policy and procedure changes quick tips system updates and departmental activitiesCompletes needs assessments and job task analysis to determine training needs Liaise with Subject Matter Experts Business Analysts and Management to gather content and understand department policies processes and procedures to documentCreate training design plans Create and maintain materials which include trainer guides workbooks job aids tests activities and story boards for eLearning developmentImplement training solutions in a variety of formats including virtual instructor-led self-study and peer-to-peer trainingEvaluate the effectiveness of training solutionsMaintain standards and update relevant sections of the company Intranet (Arthur) Maintain presentation and training materials using the MS Office (Word PowerPoint and Excel) Arthur Review 360 and and maintain materials which oversee the translation of documentation through an external translation companyProvide assistance coaching and training to address the inquiries and concerns from employees or management Special Projects as assigned by ManagementAdhere to policies /procedures to ensure AML requirements are met when and Attributes: Strong working knowledge of general mortgage lending guidelines with a focus on commercial lending and First National systems is -secondary education and/or equivalent work experience preferably in a technical writing or learning related discipline an asset. Experience in a financial services environment with a specific focus on mortgages as an assetAbility to work in a high volume multi-demand environmentStrong attention to detail to provide quality analyses and proofreading/editing on completed deliverablesIntermediate to high competency in Microsoft Office (Word PowerPoint Excel); natural ability to learn new technologies/systemsExperience in facilitation and/or making presentations (in person and/or virtually) an assetExperience in developing content presentations job aids and/or communications an assetStrong communication skills both written and verbalExcellent customer service skills with a high aptitude for building rapport Demonstrated ability to work independently and in a team environmentAbility to juggle multiple projects simultaneously and handle changing priorities in a timely in facilitation and/or making presentations (in person and/or virtually) an assetExperience in developing content presentations job aids and/or communications an assetStrong verbal and written communication skills in both French and English is required - Role provides National supportEducation/Certification/Experience Requirements: Experience in commercial mortgagesPost-secondary education and/or equivalent work experience preferably in a learning-related discipline is an assetCompetency in Microsoft Office (PowerPoint Word Excel)Working Environment and Physical Demands Analysis Office EnvironmentWorking with Computer Technology Strong Writing SkillsProblem Identification and SolutionDetail oriented InitiativeCommunication SkillsWhy join First NationalSupportive teamwork focused environment Collaborative entrepreneurial spirit Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year Extensive training programs to set our employees up for success First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation or any other category protected by Intelligence is not used in our recruitment or hiring process for this National supports requests for accommodation from applicants with disabilities; please contact Human Resources at would like to thank all applications for their interest but only candidates selected for an interview will be contacted. #FNLOON