Job Description: Commercial Lines Account Manager

Job Summary

Seeking an experienced and motivatedCommercial Lines Account Managerto manage and service a portfolio of commercial insurance clients support team growth and foster strong client relationships. This position requires excellent communication organizational and problem-solving skills to deliver tailored insurance solutions that meet client needs.

Responsibilities

• Build and maintain strong relationships with commercial clients through exceptional customer service and proactive support.
• Manage new business policy renewals endorsements cancellations and claims in an efficient and client-focused manner.
• Collaborate with underwriters and carriers to negotiate optimal coverage and pricing options for clients.
• Assess client needs recommend insurance products and provide tailored solutions.
• Educate clients on policy terms coverage options risk management strategies and changes.
• Ensure prompt accurate handling of client requests inquiries and transactions.
• Stay up to date with industry trends regulatory changes and insurance products.
• Maintain accurate client files and account documentation in line with company policies.
• Proactively identify and address potential service issues providing timely resolutions.
• Assist the sales team in onboarding new clients and cross-selling additional products.

Qualifications/Requirements

Required:

• Experience:Minimum X years of experience in commercial insurance account management or a related field.
• Education:High school diploma or equivalent (Bachelors degree preferred).
• Proven ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Strong knowledge of commercial insurance products coverages and industry practices.
• Exceptional customer service and relationship-building skills.
• Proficiency in insurance management software and Microsoft Office Suite.
• Excellent communication negotiation and problem-solving abilities.

Preferred:

• Holds an active P&C (Property and Casualty) insurance license.
• Professional designations such as CIC CPCU ARM or CISR are a plus.

Core Attributes:

• Ability to work both independently and collaboratively within a team.
• High levels of accuracy professionalism and attention to detail.
• Strong work ethic and dedication to continuous learning and development.

Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

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