Tier 2 Support Desk Technician (MSP) Work from home West Coast based only

Tier 2 Support Desk Technician (MSP)

Qualifications :

Job Title: Tier 2 Support Desk Technician (MSP)
Location: Remote (West Coast Only)

Overview

Were looking for a true ticket crusher. Someone who doesnt just respond to issuesyou hunt them down figure them out and close them out clean. This is a fast-paced MSP environment supporting multiple clients multiple systems and a steady stream of real-world problems that dont always have clean answers.

If you like bouncing between environments figuring out why something broke and being the person others go to when things get weirdyoull fit here.

What Youll Do

• Handle escalated support tickets across a variety of client environments
• Troubleshoot issues across Microsoft 365 Windows networking and end-user systems
• Own tickets from start to finishno babysitting no passing the buck
• Jump between clients and tech stacks without missing a beat
• Work closely with Tier 1 and Tier 3 to keep things moving and clients happy
• Document fixes and patterns so the same issue doesnt slow the team down twice
• Spot recurring problems and think proactively not just reactively

What You Bring

• MSP experience is required (youve supported multiple clients not just one internal environment)
• Strong troubleshooting instinctsyou dont panic when things break
• Solid working knowledge of:
  • Microsoft 365 (Exchange Teams SharePoint basics)
  • Windows OS (desktop server fundamentals)
  • Basic networking (DNS DHCP VPNs firewalls)
• Experience working in a ticketing system (bonus if youve used ConnectWise or similar)
• Ability to prioritize and manage multiple tickets without getting buried
• Clear communicationboth with clients and internally

What Matters Most

• You like solving problems more than just answering questions
• You take ownershiptickets dont linger on your watch
• Youre comfortable in a high-volume environment and actually enjoy the pace
• Youve been in the MSP world and understand the chaos (and the fun)

Requirements

• Must be based on the West Coast (Pacific Time Zone)
• Fully remote (work from home)
• Reliable internet and a professional home setup

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time