Patch Service Analyst W2 Hiring

Role: Patch Service Analyst
Work Location: Phoenix AZ; Columbus OH; Dallas TX
Job Type: Contract 
Interview: Phone/Skype
 

Job Description:
 Patch Management Support: Identify track and remediate patch vulnerabilities across the client system enterprise including server
workstation and system device support.
Incident Task & Change Management: Assign track update and complete related patch support tickets tasks and change activities centric to patch and vulnerability management support in the client environment.
KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the client system enterprise.
Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support business and solution teams to ensure proper support coordination effort transition and patch remediation work throughout the WAB enterprise.
Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM) Intune ServiceNow PowerShell Scripting/Toolmaking Rapid7 PatchMyPC Windows OS Power BI Active Directory (AD) Entra ID Azure and Linux OS.
Software Packaging: Design build and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).
Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.
Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

Technical Skill-Requirements for EPS Analyst Role Patch Management Analyst
Qualifications:
Bachelors degree in information systems or related field.
3 years of experience in IT Vulnerability Management IT Application Support IT Networking IT Operations or related support role.
Strong Analytical and communication skills with a focus on cross-functional collaboration.
General support knowledge involving the Financial-Banking industry preferred.

Tool & Platform Competencies should include:
Microsoft Configuration Manager (MCM/MECM/SCCM)
ServiceNow
Intune
Power BI
PowerShell
Windows OS
Active Directory (AD)
Azure
PatchMyPC
Rapid7
Entra ID
SharePoint
Confluence
(desired) Linux OS

Key Responsibilities:
Administer patch management support of servers workstations and enterprise system devices.
Maintain Incident Task and Change support ticket assignments.
Track and report on related KRIs SLAs and vulnerability metrics.
Coordinate with Business End users IT and Solution support teams to conduct vulnerability and patch remediation work.
Design build and deploy packaged updates and application installs associated with patch vulnerability management.
Perform EPS project work and cross-department collaboration efforts.
Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

What are the Mandatory skills and skill proficiencies required for this position
Microsoft Configuration Manager (MCM/MECM/SCCM)
ServiceNow
Intune
Power BI
PowerShell
Azure
PatchMyPC
 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract