Client Service Administrator

A smart human once said Do things you with people you care about and good things happen and at BlueRock we are a growing team who love what we do. Were B-Corp certified and a Great Place to Work - we take the responsibility of having fun seriously.

Joining our team means unlocking career growth opportunities gaining client referrals through our seamless service offerings and engaging in meaningful work that makes a real impact.

We strive to have a positive impact on the world. Were proud to be:

• B Corp Certified

• A Certified Great Place to Work 2025

• #24 in the Australian Financial Review Top 100 Accounting Firms 2024

Not only that we put our people first and in 2025 our BlueRockers said:

• 88% of BlueRockers believe that they are given a lot of responsibility

• 87% of BlueRockers can be themselves

• 83% of BlueRockers can easily talk to management

If youre seeking a workplace dedicated to excellence for its people clients and the community a space where your contributions are not only recognised but celebrated and if youre ready to advance your career within a reputable firm brimming with clever inspiring and fun-loving BlueRockers then lets chat Were excited to meet you!

About the role

Were looking for a confident and capable Client Service Administrator to join our team. This is a varied hands-on role supporting our Specialist Advisory Team with a particular focus on SMSF administration. Youll work closely with a small team but the role will suit someone who is confident working independently thinks on their feet and enjoys figuring things out without needing constant direction.

There will be regular client contact over the phone so youll need to be confident professional and approachable while following through on queries and making sure nothing slips through the cracks. Were looking for someone who takes pride in getting the details right and who understands the importance of accuracy responsiveness and client service.

About the Accounting team

BlueRock Accounting is our original and largest team here at BlueRock. We are at the centre of our thriving entrepreneurial community and work closely with business owners to deliver advisory solutions and innovative tax accounting.

We embrace all things innovation and automation so that you can focus on solving problems for our awesome clients rather than moving figures around a spreadsheet!

What youll be doing

• Client communication being a key point of contact for clients managing phone calls queries and follow-ups in a professional and timely way
• SMSF administration supporting the team with day-to-day SMSF-related admin tasks and keeping work moving accurately and efficiently
• Autonomous workflow management working independently to prioritise tasks problem-solve issues and work through matters with sound judgement
• Accuracy and detail preparing checking and maintaining documents and records with a strong focus on quality and consistency
• Offshore support coordination managing and guiding offshore support to help keep tasks moving and ensure work is completed to a high standard
• Team support assisting the broader Specialist Advisory Team with general administration and coordination as needed
• System and process management keeping files records and systems up to date and making sure work is followed through to completion

What were looking for

• Experience: Previous administration experience ideally within an accounting or professional services environment
• Detail focused: A strong eye for detail and a genuine commitment to doing things properly
• Initiative: Someone who can think for themselves work things out and take ownership of their work
• Client confidence: Comfortable speaking with clients on the phone and building professional relationships
• Team fit: A reliable adaptable team player who works well in a small team environment with plenty of autonomy
• Systems savvy: Confident using Microsoft Office and business systems with a willingness to learn new platforms

Our people love to work for us heres why!

• Officially B-Corp Certified a Certified Great Place to Work 2025 and 2023 Best Workplaces winner!
• Competitive salary free weekly lunches awesome social events (including a social club winery tours to museum tours) flexible working arrangements and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centred on health wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off on us!

For more amazing perks of working at BlueRock and employee benefits head to our careers page!

How to apply

If this sounds like you then please click on the Apply button and follow the prompts. If you think you have what it takes but dont necessarily meet every single point on the job description please still apply. Wed love to see if you could be a great fit and we cant wait to meet you!

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process please reach out to or John OHare at

For this role only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2026 it needs to be said BlueRock is a workplace committed to equal employment opportunities regardless of age citizenship colour disability gender and gender identity marital status nationality race sexual orientation or veteran status.

Required Experience:

Unclear Seniority