Customer Success Manager (German Speaking)
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Job Summary
Job Title:Customer Success Manager (German Speaking)
SailPoint isseekinga passionate German-speaking Customer Success Manager (CSM) to join our growing team! You will be the trusted advisor for our customers guiding them to achieve maximum value and security from our identity platform. If you excel at building strategic relationships and want to drive customer loyalty for an industry leader this role is for you.
Our Customer Success team is at the heart of our customers journey. Weare responsible forensuring they achieve their desired business outcomes and realize the full potential of their investment in SailPoint. This is not a quota-carrying sales role; your success is measured by our customers success and retention.
Description:
As a Customer Success Manager you will be the primary advocate for a portfolio of assigned clients building and sustaining long-term trusted relationships.
Develop and execute clear time-bound engagement plans to ensure the successful delivery of our customers identity security programs.Youllmonitoraccount health usage and satisfaction to proactively address any risks or opportunities.
Act as a business consultant providing expert coaching on how to leverage SailPoints solutions.Youlldevelop deep insights into your clients challenges and recommend best practices to solve complex identity and access management problems
Partner with delivery teams on project status and align on mutual success plans. You will provide strategic updates on your clients performance to senior leadership andidentifynew opportunities to expand their use of SailPoints products
Drive customer loyalty by ensuring they achieve verified outcomes with our platform. Yourultimate goalis to secure renewals and cultivatea strong baseof SailPoint advocates within your accounts.
Requirements:
We are looking for a self-motivated and customer-centric professional with a passion for technology and relationship building.
Proven experience in a customer-facing role such as Customer Success Consulting or Account Management preferably within a SaaS or enterprise software company
Strong ability to gatheranalyze and synthesize information toprovidestrategic insights and recommendations
Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences. You are skilled in setting expectations and mediating discussions
Highly organized and adept at managing priorities for multiple stakeholders in a dynamic environment
You build lasting relationships based on trust and take ownership of challenges
You have a strong work ethic and a creative problem-solving mindset
Language: Fluency in both German and English is
Experience with identity governance security or project management is a significant advantage
Travel:
This role requires an estimated 10% to 25% travel.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
Required Experience:
Manager
About Company
The core of enterprise security is identity. Take a tour to see how our identity security platform delivers a foundation that securely fuels your business.
